Home Care Services Assistant

Home Care Services Assistant

As a member of the patient care team and under indirect supervision by administrators, performs all aspects of clerical support services for the departments providing home care benefits (i.e., Hospice and Home Health).

Essential Responsibilities :

• Upholds Kaiser Permanente's Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
• Coordinates Patient Care Activities :
• Processes referrals for service using multiple mainframe computer system.
• Assists department staff, Patient Care Coordinators, discharge planners, physicians, and patients in coordinating service activities (e.g. home visits, transfers, bereavement, etc.) with scheduling, staffing, tracking and problem solving functions.
• Maintains Home Care Records (Chart and Computerized) :
• Creates computerized and chart records for home care patient cases.
• Maintains accurate patient care records through data entry into computerized records and filing into charts.
• Monitors integrity of patient care records by identifying, problem-solving, and correcting errors identified.
• Provides General Office Clerical Support Functions :
• Performs reception duties with quality of service orientation including use of multi-line phone, assisting callers with appropriate level of attention, and distributing incoming / out-going mail and fax transmissions.
• Accesses multiple mainframe computer data bases to assist in coordinating, providing, and documenting home care services.
• Types simple documents using word processing, spreadsheet, and desk-top publishing software applications.
• Monitors and maintains office and medical supplies for appropriate stock levels and integrity.
• Uses copy machine to complete duplication requests, including large, collated, double-sided projects.
• Supports optimal functioning of office equipment (e.g., fax, copier, printers,) by monitoring functioning, re-supplying, and problem-solving.
• Assists with scheduling, payroll, and accounts payable activities.
• Acts as resource to internal and external customers.
• Actively and effectively participates in department quality improvement activities.
• Performs other duties as assigned.
• Assume other activities and responsibilities from time to time as directed.

Basic Qualifications :

Preferred Qualifications :

Notes :