Operations Manager

Operations Manager- Bathroom Remodeling

Inland Empire, CA & Surrounding Areas

JD Bathroom Remodel Express is a trusted, locally operated remodeling company proudly serving homeowners throughout the Inland Empire. We specialize in stylish, low maintenance, and cost-effective bath and shower systems. Our reputation is built on quality craftsmanship, efficient one day remodels, and an exceptional customer experience from start to finish.

About the Role

We are seeking an experienced Operations Manager to lead both our installation operations and in home sales performance. This is a full time, hands on leadership role for a driven professional with a strong background in construction and home improvement sales. You will be responsible for managing teams, driving revenue, ensuring installation quality, and delivering outstanding customer satisfaction.

This role is ideal for someone who thrives in a fast paced environment and enjoys owning results across sales, operations, and customer experience.

Key Responsibilities

Operations and Installation Management

Oversee and schedule all bath and shower system installations

Lead, coach, and support installation crews to ensure timely, high quality workmanship

Review customer contracts and coordinate product ordering

Manage warehouse inventory, materials, and vendor relationships

Handle all permitting, documentation, and CRM updates

Support installers with on site issues, service calls, and quality control

Conduct post installation follow ups to ensure customer satisfaction and request referrals

Analyze job costs, installation efficiency, and service trends for continuous improvement

Assist in hiring, onboarding, training, and performance management of installation staff

Maintain accurate records for schedules, timesheets, receipts, and job completions

Sales Leadership and Revenue Growth

Lead and grow a team of in-home sales representatives

Review appointments scheduled by the inside sales team

Review sales performance daily, weekly, and monthly and take corrective action as needed

Prepare and lead ongoing sales and product training meetings

Set clear expectations and performance goals aligned with company objectives

Ensure consistent use of iPad presentations, electronic contracts, and CRM systems

What We're Looking For

5 plus years of operations management experience

2 plus years of leadership or management experience

Background in acrylic bath and shower systems is a plus

Strong leadership, coaching, and team development skills

Excellent customer service, organization, and communication abilities

Comfortable using iPads, electronic contracts, and CRM platforms

Valid driver's license and clean driving record

Compensation and Benefits

Competitive salary based on experience

Performance based incentives

Supportive, professional, and growth oriented work environment

Long term career growth with a rapidly expanding company

Join JD Bathroom Remodel Express

If you are a results driven leader who excels at balancing sales performance, operational excellence, and customer satisfaction, we would love to hear from you. Join a company that values quality, integrity, accountability, and teamwork.