Patient Account Representative

The Patient Account Representative is responsible for working accounts to ensure they are resolved in a timely manner. This candidate should have a solid understanding of the Revenue Cycle as it relates to the entire life of a patient account from creation to payment. Representative will need to effectively follow-up on claim submission, remittance review for insurance collections, create and pursue disputed balances from both government and non-government entities. Basic knowledge of Commercial, Managed Care, Medicare and Medicaid insurance is preferable.

Schedule :

8 : 00am-4 : 30pm CST - CANDIDATES MUST SIT IN CST

Job Description :

• Researches each account using company patient accounting applications and internet resources that are made available.
• Conducts appropriate account activity on uncollected account balances with contacting third party payors and / or patients via phone, e-mail, or online.
• Reviews contracts and identify billing or coding issues and request re-bills, secondary billing, or corrected bills as needed.
• Takes appropriate action to bring about account resolution timely or opens a dispute record to have the account further researched and substantiated for continued collection.
• Maintains desk inventory to remain current without backlog while achieving productivity and quality standards.
• Utilize all available job aids provided for appropriateness in Patient Accounting processes
• Document clear and concise notes in the patient accounting system regarding claim status and any actions taken on an account
• Problem solves issues and creates resolution that will bring in revenue eliminating re-work.
• Updates plan IDs, adjusts patient or payor demographic / insurance information, notates account in detail, identifies payor issues and trends and solves re-coup issues
• Access payer websites and discern pertinent data to resolve accounts
• Identify and communicate any issues including system access, payor behavior, account work-flow inconsistencies or any other insurance collection opportunities

Additional Skills & Qualifications

• Recognizes potential delays and trends with payors such as corrective actions and responds to avoid A / R aging
• Participate and attend meetings
• Respond timely to emails and phone messages as appropriate
• Skills

Customer service, medicare, medicaid, medical billing, Explanation of benefits, collections accounts receivable

• Additional Skills & Qualifications
• Perform other duties as needed.
• Recognizes potential delays and trends with payors such as corrective actions and responds to avoid A / R aging
• Participate and attend meetings
• Respond timely to emails and phone messages as appropriate
• Experience Level

Expert Level

• Job Type & Location
• This is a Contract position based out of Dallas, TX.
• Pay and Benefits
• The pay range for this position is $19.50 - $19.50 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type
• This is a fully remote position.
• Application Deadline
• This position is anticipated to close on Dec 23, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.