Client Services Representative

Client Services Representative

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Position Summary : The Client Services Representative provides office support at the front desk within the Hospital, Ambulatory or Surgery Center setting. The Representative also ensures the timely and organized scheduling of patient appointments, patient insurance information, enters client information into the computer, and provides accurate financial information to clients. This position supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to teamwork and cooperation.

Qualifications :

Education : High school diploma or equivalent required.

Experience : 1-3 years office experience required, preferably in a medical setting. Minimum 1 year insurance, CPT4 and ICD-10 coding experience preferred. Knowledge of medical terminology preferred. Proficiency in Clinical Applications preferred at time of hire; incumbents within position will be trained appropriately and then skill will be required for this position within 30-60 days from date of hire.

Certification Required :

• American Heart Association BLS required within 90 days hire or transfer
• American Heart Association Heart Saver First Aid (HSFA) required within 90 days hire or transfer
• CPI required within 90 days hire or transfer

Performance Expectations : Demonstrates the competencies as established on the Assessment and Evaluation Tool for this position.

Work Environment : Potential for exposure to the hazards and risk of the hospital environment, including exposure to infectious disease, hazardous substances, and potential injury. Periodic traveling to other department locations is expected.

Reporting Relationship : This position reports to the Department Director, Manager or Nursing Leadership in other departments within the organization.

Benefit Offerings : AtlantiCare offers eligible Full-time and Part-time team members the ability to participate in Medical, Dental, Vision, 401(k) / 403(b), Life Insurance, Disability and other supplemental benefit programs.

Total Rewards at AtlantiCare : At AtlantiCare, we believe in supporting the whole person. Our market-competitive Total Rewards package is designed to promote the physical, emotional, social, and financial well-being of our team members. We offer a comprehensive suite of benefits and resources, including :

Benefits offerings may vary based on position and are subject to eligibility requirements.

Job Category : Administrative / Customer Service

Hours Per Week : 37.5

Weekends Required? No

Holidays Required? No

Shift : Days

Position Status : Full-Time

Job Details : Pay Range $17.5 - $25.17

Pay Transparency : In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to Pay Transparency Law; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.