Visual Merchandiser

Overview

As a Visual Merchandiser, you will contribute to an inspiring, elevated, and consistent customer experience by implementing visual standards and commercial excellence. You will be responsible for executing the visual, commercial, and styling curation according to visual & commercial guidelines for the store. You will use trend and competitor awareness to provide colleagues with correct information, coach, upskill, and develop the store team to contribute to a great customer experience.

Responsibilities

Contribute to the total OMNI customer experience by ensuring visual and commercial curation according to guidelines.

Represent yourself and the H&M Brand positively during customer interactions.

Organize and plan your workload according to store activation plan and adapt based on business needs.

Launch and maintain the latest global campaigns and sale activities on time according to H&M Brand Standards.

Ensure garment care, stock levels, and give input on allocation to Store Management and Area teams.

Perform sales report follow-up, identify and prioritize visual & commercial opportunities in collaboration with Store Management team.

Create efficient actions to increase customer satisfaction to reach sales targets, store goals, budget, and follow-up actions in collaboration with Store Management team.

Follow all procedures, best practices for OMNI services, operational routines, legal requirements, and communication in all areas of the store with Store team.

Keep up-to-date with fashion trends, competitors, and relevant influencers.

Plan time for fashion & trend awareness to understand trend theory and mood boards for styling techniques and product presentation.

Share, inspire, and educate your store teams; keep them updated with seasonal changes, fashion trends, visual & commercial information, in-store communication, including price perception.

Coach and develop the Store team’s visual and commercial skills to secure high quality of product & commercial presentation according to guidelines.

Support daily routines and best practices for your Store team to always ensure a consistent level of visual & commercial standard while maintaining customer service engagement.

Develop and coach talents and provide onboarding training to new colleagues.

Carry out sample picking best practice routines including stockroom garment quantities, accessories, and shoes to ensure clear trends and stories according to inspiration from the visual & commercial guidelines.

Secure window & styling execution according to visual & commercial guidelines to create inspirational and commercial customer experience.

Maintain and care for all display forms and interior material (fixtures & fittings) with sustainability in mind.

Keep sales floor and back of house clean, organized, and safe according to local security guidelines.

Qualifications

Curiosity, creativity, solution focused, flexible, with effective communication skills to achieve results cross functionally.

Fashion interests and leadership skills who can apply visual and commercial experience in a dynamic environment.

Experience improving product presentation and commercial execution in store.

Good knowledge of visual, commercial, and operational best practices, routines, and tools.

Ability to manage, follow up and act on selling equation and weekly sales reports.

Benefits

Staff discount card usable on H&M Group brands in stores and online.

H&M Incentive Program – HIP with incentives.

25% staff discount; medical, pharmacy, vision, dental coverage; employee assistance; vacation; wellness; holiday; parental pay; 401K; commuter benefits; health care; dependent care FSA; voluntary benefits.

EEO Statement

H&M is committed to providing reasonable accommodations for applicants with disabilities. We are an inclusive company where you’re encouraged to be yourself at work. We value diverse backgrounds. We are an Equal Opportunity Employer.

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