Bilingual Collections Specialist

A company is looking for a Bilingual Collections Specialist.

Key Responsibilities

Answer inbound calls and proactively contact members with delinquent consumer loans to arrange for payment

Set up workout payment plans and identify candidates for financial hardship assistance

Perform collection activities, including light skip-tracing and managing accounts

Required Qualifications

Bilingual (Spanish) - Fluent required

High School diploma or equivalent required

Minimum of 6 months experience in an outbound call, service-focused call center environment

Comprehensive knowledge of local, state, and federal regulations such as the FDCPA, UDAAP, and Reg Z