Sales & Support Associate

Job Description

Job Description

Benefits :

• Employee discounts
• Flexible schedule
• Bonus based on performance

About Fallons Home and Hearth :

As the premier destination for indoor and outdoor living in New Hampshire, Fallons Home and Hearth is a family-owned business dedicated to providing warmth, safety, and connection. Our flagship showroom and outdoor displays offer unmatched quality and inspiration, and were seeking passionate individuals to join our team.

Position Summary :

Fallons Home and Hearth is seeking a reliable, customer-focused Part-Time Sales & Support Associate to join our weekend team. This role is ideal for someone who enjoys helping others, takes pride in their work, and thrives in a fast-paced retail environment. Youll be responsible for processing transactions using our Odoo POS system and assisting customers with loading products, including 40lb bags of pellets. Forklift operation is required.

Essential Functions :

Customer Transactions : Operate the Odoo POS system to complete sales accurately and efficiently.

Product Loading : Safely load customer purchases into vehicles, including heavy items like pellet bags.

Forklift Operation : Operate a forklift to move and stage inventory as needed.

Customer Service : Provide friendly, proactive assistance to customers, guiding them through their purchases and ensuring a positive experience.

Cleanliness & Organization : Maintain a clean and organized workspace that reflects our commitment to quality and attention to detail.

Team Communication : Communicate proactively with team members to ensure smooth operations and customer satisfaction.

Qualifications :

Ability to lift and carry up to 40lbs regularly.

Forklift experience (certification preferred or willingness to obtain).

Weekend availability is required.

Basic computer skills and comfort with POS systems (Odoo experience is a plus).

Strong interpersonal skills and a positive, helpful attitude

Education :

High school diploma or equivalent.

The Fallon Way Our Core Values

Were not just hiring a cashier / loaderwere looking for someone who embodies The Fallon Way :

Proactive Communication : Stay ahead of problems and keep customers informed.

Commitment to Quality : Be punctual, follow processes, and treat others with respect.

Help First : Guide customers with kindness and education.

Transparency & Honesty : Set clear expectations and ask for help when needed.

Be Unique : Bring a positive attitude and genuine care to every interaction.

Attention to Detail : Keep things clean, organized, and presentable.

Growth Through Learning : Stay curious and open to learning new skills.

Why Join Us?

Fallons Home and Hearth is a locally owned business thats been serving the Hampton Falls community since 1979. We take pride in our products, our people, and our values. If youre looking for a weekend role where you can make a difference and grow with a supportive team, wed love to hear from you.