Automotive Service Advisor

Job Description

Job Description

Service Advisor

Crossroads Chevrolet – Mount Hope, WV

Crossroads Chevrolet is looking for a motivated and customer-focused Service Advisor to join our growing team in Mount Hope, West Virginia. If you have strong communication skills, a passion for customer service, and enjoy working in a fast-paced automotive environment, we want to hear from you!

Key Responsibilities :

Greet customers promptly and professionally in the service drive

Listen to customer concerns and accurately document vehicle issues

Explain recommended maintenance and repair services clearly

Prepare repair orders and ensure accurate estimates and timelines

Communicate between customers and technicians to ensure quality service

Follow up with customers to ensure satisfaction

Maintain excellent CSI (Customer Satisfaction Index) scores

Qualifications :

Previous Service Advisor or automotive experience preferred (not required)

Strong customer service and communication skills

Ability to multitask in a fast-paced environment

Basic computer skills and familiarity with dealership systems a plus

Valid driver’s license with a clean driving record

What We Offer :

Competitive pay with performance-based incentives

Paid training and ongoing support

Health, dental, and vision insurance options

Paid time off and holidays

Employee discounts on vehicles, parts, and service

A supportive, team-oriented work environment

Why Crossroads Chevrolet?

At Crossroads Chevrolet, we pride ourselves on treating our customers and employees like family. Join a dealership that values integrity, teamwork, and professional growth.

Location : Mount Hope, WV