Senior Director, Professional Services

Senior Director, Professional Services

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC.

The same principles built into our products are reflected in how our team works : we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

An Overview of This Role

As the Senior Director of Professional Services, you will be responsible for leading GitLab's global services delivery across EMEA, ensuring customers realize the full value of our AI-powered DevSecOps platform. You'll oversee a distributed team of managers, architects, engineers, and other services professionals, setting the vision and strategy for how we design and deliver consulting, implementation, training, and advisory services. Reporting to the VP, Global Professional Services (based in AMER), you'll translate company goals into a clear services strategy, drive operational excellence, and own key delivery and financial outcomes for the region. In your first year, you'll refine our delivery model, strengthen collaboration with Sales, Product, and Customer Support, and scale the organization in line with a fast-growing, subscription-based business. This is a unique opportunity to shape how GitLab customers adopt and expand GitLab, co-creating the future of DevSecOps with some of the world's most innovative companies.

Some examples of our projects :

• Leading complex, multi-region implementation programs that accelerate adoption of GitLab across large enterprises
• Defining and improving sales / delivery methodologies, tooling, and best practices for our professional services teams
• Collaborating with Product and Engineering to align new service offerings with GitLab's roadmap and customer needs
• Partnering with Sales to develop services-led go-to-market plans that drive renewals, expansions, and long-term customer success

What You'll Do

What You'll Bring

About the Team

The Professional Services team at GitLab is dedicated to helping customers realize the full value of our platform through high quality consulting, implementation, and enablement services. We own the delivery and evolution of service offerings and delivery models that drive successful outcomes, accelerate adoption, and support long term customer success. Composed of experienced managers, architects, engineers, project managers, and other specialists distributed across multiple regions, we operate asynchronously to support customers globally and maintain continuous progress. We focus on delivering predictable, high impact engagements, fostering open communication with customers and internal teams, and adapting to the evolving needs of a fast growing, subscription based business.