Director, Agency Operations Center of Excellence

Senior Director Of Agency Operations Center Of Excellence

AmeriLife is in the midst of an exciting and significant transformation of its operational infrastructure to better serve the evolving needs of its stakeholders across the country. As such, we're seeking a visionary and results-oriented leader for our Agency Operations Center of Excellence (CoE) to help us drive our ambitious roadmap forward. The Senior Director of Agency Operations Center of Excellence will execute our Contracting and Commissions Center of Excellence strategy, build a high performing team and operating model as well as provide day-to-day leadership of the COE, ensuring process excellence through scalable and efficient operations in support of the enterprise. The ideal candidate is a seasoned insurance operations professional with deep and direct experience in Center of Excellence creation and transformation, compliant operations, and process management.

AmeriLife's strength is its mission : to offer insurance and retirement solutions to help people live longer, healthier lives. By putting its mission into practice, AmeriLife has become recognized as a national leader in developing, marketing, and distributing life and health insurance, annuities and retirement planning solutions to enhance the lives of pre-retirees and retirees. For more than 50 years, AmeriLife has partnered with the nation's leading insurance carriers to provide value and quality to customers served through a national distribution network of over 200,000 insurance agents and advisors, over 70 marketing organizations, and nearly 50 insurance agency locations.

Key Responsibilities

• Shape and Execute CoE Strategy
• Lead Enterprise Transition
• Champion Innovation
• Navigate Complexity
• Optimize Operations
• Embed Continuous Improvement
• Deliver Actionable Insights
• Champion a unified approach to delivering high-quality outcomes for all stakeholders
• Establish Robust Governance
• Build and Empower Teams
• Foster a strong, collaborative partnership with the Service Delivery team
• Develop Future Leaders
• Cultivate Engagement
• Drive Stakeholder Alignment
• Work jointly to identify and implement process improvements
• Facilitate Enterprise Collaboration
• Oversee Vendor Relationships
• Strategic Approvals
• Process Ownership
• Performance Accountability

Qualifications :

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and value diversity at all levels of the organization. All employment decisions are made without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, genetic information, marital status, veteran or military status, or any other protected characteristic under applicable federal, state, or local law. We are committed to providing an inclusive, equitable, and respectful workplace where all employees can thrive.

Americans with Disabilities Act (ADA) Statement

We are committed to full compliance with the Americans with Disabilities Act (ADA) and all applicable state and local disability laws. Reasonable accommodations are available to qualified applicants and employees with disabilities throughout the application and employment process.

Pay Transparency Statement

We are committed to pay transparency and equity, in accordance with applicable federal, state, and local laws. Compensation for this role will be determined based on skills, qualifications, experience, and market factors. Where required by law, the pay range for this position will be disclosed in the job posting or provided upon request. Additional compensation information, such as benefits, bonuses, and commissions, will be provided as required by law. We do not discriminate or retaliate against employees or applicants for inquiring about, discussing, or disclosing their pay or the pay of another employee or applicant, as protected under applicable law.

Background Screening Statement

Employment offers are contingent upon the successful completion of a background screening, which may include employment verification, education verification, criminal history check, and other job-related inquiries, as permitted by law. All screenings are conducted in accordance with applicable federal, state, and local laws, and information collected will be kept confidential.