Lockbox Analyst (Treasury Management Services)

Lockbox Analyst

Are you a problem-solver who enjoys working with systems, testing logic, and building custom solutions? Join our Treasury Management Services team as a Lockbox Analyst, where you'll play a critical role in configuring and supporting one of our key receivables products for commercial and small business clients. The Lockbox product helps our clients streamline their payment processing by collecting and processing mailed-in checks and payment data. As a Lockbox Analyst, you'll be responsible for designing and implementing custom configurations for each client's unique needsensuring their payments are processed accurately and efficiently.

What You'll Do

• Configure Custom Lockbox Solutions : Interpret client requirements from questionnaires and file specifications to build tailored lockbox setups within our system.
• Client-Facing Collaboration : Participate in client calls to gather requirements, ask clarifying questions, and support testing and training efforts.
• System Testing & Troubleshooting : Develop and execute test scripts, validate system behavior, and troubleshoot both hardware and software issues.
• Technical Support : Serve as second-level support for escalated issues and collaborate with internal technology teams on system enhancements or network changes.
• Documentation & Reporting : Occasionally assist with reporting and maintain documentation using tools like Excel, SharePoint and file compare software.

What We're Looking For

We're seeking a technically minded individual who thrives on solving problems and thinking creatively. You don't need prior lockbox experiencebut familiarity with payment systems like ACH, wires, or integrated receivables would be a plus.

Must-Have Skills

Required Qualifications

Preferred Qualifications

Why Join Us?

You'll be part of a collaborative team that values innovation, precision, and customer success. This is a great opportunity to grow your technical skills while making a direct impact on how our clients manage their receivables.

Working Model / Office Location

Required Availability

Anticipated Travel Requirements

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $66,979.45 - $111,632.42 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.