Workflow Coordinator

The Workflow Coordinator for Office Services delivers exceptional customer service for our clients by coordinating workflow in one or more of the following areas : reprographics (copy) and mail services in both physical and digital environments intake & general office services requests.

Workflow Coordinators will support other Williams Lea service lines as needed including but not limited to ticket creation assigning staff to tasks or other back-office (administrative virtual or shared) services.

Pay : $23 / hour

Shift : Monday-Friday 11am to 8pm

Job duties

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• Coordinate workflow within the team prioritizing jobs and delegating duties to associates.
• Assist the team in completing large or more complex jobs (i.e. large numbers of requests or high volumes of incoming / outgoing activities expansive administrative support requests)
• Ensure team provides outstanding service to client while building strong customer relationships.
• Immediately escalate any operational problems or issues to Supervisor or Manager.
• Produce required reports on schedule.
• Provide job intake services as prescribed by manager.
• Read interpret and understand all requests (emails phone in-person and forms).
• Communicate with manager and client on job or deadline issues.
• Conduct and direct quality assurance process to maintain efficient workflow and assure client satisfaction.
• Monitor workflow to ensure jobs are completed efficiently accurately and within deadlines.
• Assess incoming requests selecting the best equipment and / or resources for successful completion
• Make sure team follows standard operating procedures at all times.
• Train new employees on policies and procedures.
• Load copiers with paper and toner as needed.
• Maintain all logs and reporting documentation as required.
• Additional duties may include client or manager requests such as setting-up conference rooms with furniture configuration mail and messenger services manage multiple phone lines and / or visitor check-in.
• Must be able to lift up to 50 lbs. on a regular basis.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Qualifications : Job qualifications

Working conditions

Who we are : In a rapidly changing world the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.

Our 5200 talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.

Were always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century we continue helping businesses thrive in a future driven by digitization and virtualization.

Additional Information :

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race color creed religion national origin alienage or citizenship status age sex sexual orientation gender identity of expression marital or domestic / civil partnership status disability veteran status genetic information or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre employment substance abuse testing.

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All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer including disability / veterans

Remote Work : No

Employment Type : Full-time

Key Skills

Corporate Risk Management,Electronics,Infection Control,Bakery,ELV,Accident Investigation

Experience : years

Vacancy : 1