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Customer Project Manager
Customer Project ManagerSercomm • Detroit, MI, US
Customer Project Manager

Customer Project Manager

Sercomm • Detroit, MI, US
[job_card.variable_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Location : Detroit, MI

Language : Mandarin proficiency is a plus

Job Summary

The Customer Project Manager (CPM) serves as the key liaison between the company and our customers, ensuring strong communication, seamless execution, and successful delivery of customer projects. This role requires close collaboration with cross-functional teams to drive project performance, manage risks, and maintain customer satisfaction throughout the product lifecycle.

Key Responsibilities

Customer Relationship Management

  • Serve as the primary point of contact for assigned customers, ensuring clear and timely communication.
  • Develop a solid understanding of customer needs and ensure project deliverables meet expectations.
  • Conduct regular business and project review meetings with customers to provide updates and resolve potential concerns.

Project Management & Execution

  • Manage projects from initiation through delivery, ensuring timelines, costs, and quality objectives are met.
  • Coordinate cross-functional teams (R&D, Supply Chain, Manufacturing, Quality, etc.) to ensure smooth project progression.
  • Track milestones, monitor risks, and implement necessary adjustments to ensure successful project outcomes.

    • Operations & Performance Management

  • Monitor and analyze key performance indicators (KPIs) to meet operational goals.
  • Oversee customer orders, forecasts, and change requests, working closely with internal teams for timely implementation.
  • Support full product lifecycle activities, including mass production readiness, product enhancements, and end-of-life planning.

    • Problem-Solving & Quality Improvement

  • Lead the investigation and resolution of customer issues and complaints, conducting root cause analysis and driving corrective actions.
  • Partner with quality and supply chain teams to ensure products and services meet customer requirements and standards.

    • Qualifications

  • Bachelor's degree required; technical or engineering background preferred.
  • Proven experience in project management, account management, or customer-facing roles in a technology or manufacturing environment.
  • Strong communication, coordination, and problem-solving skills.
  • Ability to work effectively with cross-functional teams in a fast-paced environment.
  • Mandarin proficiency is a plus.
  • Must already be local, no relocation is allowed
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