Manager, Talent Development & Engagement

Manager, Talent Development & Engagement

Commerce, CA (On Site)

Chedraui USA is searching for an experienced Manager, Talent Development & Engagement for our Distribution Center located at 600 Citadel Drive, Commerce, CA 90040. This is an on site position.

SUMMARY

This position is responsible for talent development throughout Chedraui USA. This role will design, conduct, and evaluate training for store associates, store leadership, Store Support Center, and Supply Chain associates. This position will be a training facilitator & leadership coach; will lead and coordinate activities and training around associate and customer engagement.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Learning & Development

• Acts as super administrator of the CYOU Talent Management System to effectively manage employee performance and development.
• Provides personal coaching for leadership throughout the company.
• Works with subject matter experts in the design and development of learning content, including researching, evaluating, and testing.
• Conducts classroom training including all leadership development classes, certifications and performance-based coaching.
• Partners with store and warehouse leadership to ensure the continued development of all associates.
• Manages the Leadership / Management Development Programs throughout the organization.
• Monitors, manages, and analyzes the 360-evaluation process for management level associates and below.
• Designs, leads, and monitors the performance management process and succession planning tasks.
• Curate external learning opportunities for associates throughout the organization.
• Supervises and guides the work of the Talent Development Partners, Analysts, and Coordinators.
• Conducts instructor-led or online training in technical or computer-based learning areas.
• Acts as the subject matter expert for training on new systems and processes within store operations.

Engagement

• Actively supports and champions the associate engagement plan for management, hourly, and office associates while analyzing key indicators of associate engagement and creates programs to address those key indicators.
• Supports the company-wide recognition initiatives and administrates the SpotLight recognition platform.
• Reviews and analyzes customer feedback to determine store needs and action plans.
• Monitors customer feedback to design training that promotes customer engagement.
• Creates customer focused training programs for Service Managers
• Evaluates new vendors and programs and negotiates costs and deliverables.

EDUCATION and/or EXPERIENCE

Associates degree (A.A.), Retail Management Certificate, or equivalent from two-year college or technical school. A minimum of five years related experience and/or training; or equivalent combination of education and experience. Knowledgeable in all areas specific to Chedraui USA. Bachelor's Degree recommended.

COMPUTER/SYSTEMS

Personal computer skills including the MS Office programs - Outlook, Excel, Power Point and Word, and the ability to apply these skills to essential duties and responsibilities as required. Experience with Cornerstone OnDemand Learning, Performance, and Succession platforms recommended. Familiarity with Dayforce HRIS a plus.

LANGUAGE SKILLS

Must be bilingual in English and Spanish. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

COMPENSATION: The salary range for this position is $90,000.00 to $97,000.00 annually. The actual starting pay will be determined by a number of qualifications; including, experience and relevant skills.

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.