Director of Operations (Troy)

365 Retail Markets is the most trusted global provider of unattended retail technology, delivering conveniently smart self-service solutions since 2008. The companys all-in-one platform powers retail spaces across food service, global retail, and hospitality with a comprehensive suite of frictionless smart stores, micro markets, vending, catering, and dining point-of-sale options. These technologies can be found worldwide in corporate offices, manufacturing and distribution facilities, educational campuses, hotels, and beyond.

As a nine-time honoree on the Inc. 5000 list of fastest-growing companies in the United States, and with a continually expanding global presence, 365 Retail Markets is committed to growth, innovation, and providing superior, integrated technology that meets the evolving needs of its customers and consumers.

365 Retail Markets is seeking a purchasing-focused operations leader to join our team in Troy, MI. In this role, youll apply your expertise in purchasing, production planning, and inventory management to drive efficiency and impact across the organization.

As the Director Operations, youll lead a local team overseeing assembly, logistics, sourcing, warehousing, and hardware operations. Youll also drive purchasing and inventory management across all 365 Retail Markets U.S. locations, including San Antonio, TX, and Mesa, AZ.

The ideal candidate is a hands-on, collaborative leader with deep expertise in purchasing, process improvement, and operational execution who thrives on optimizing workflows, fostering cross-functional teamwork, and driving results. This role also supports company-wide initiatives, including new product launches and M&A integration.

Responsibilities

• Lead and develop teams across purchasing, logistics, assembly, and hardware operations to ensure on-time, high-quality, and cost-effective delivery.
• Standardize and optimize purchasing processes across all 365 Retail Markets sites to improve efficiency, consistency, and cost control.
• Develop and implement key performance indicators (KPIs) across Safety, Quality, Delivery, and Cost.
• Oversee supplier relationships, contract negotiations, and vendor performance to improve performance through use of industry best practices and supplier assessment.
• Manage purchasing and inventory levels across multiple locations, balancing cost reduction with production and customer needs.
• Drive continuous improvement initiatives across operations to enhance productivity, quality, and efficiency.
• Collaborate cross-functionally to align material planning and purchasing strategies.
• Provide hands-on leadership support to meet daily, weekly, and monthly production goals.
• Mentor and develop a high-performing team to promote accountability and growth.
• Support new product launches, M&A integration, and other strategic initiatives related to sourcing and supply chain optimization.
• Share best practices across sites to promote operational excellence and scalability.

Requirements