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IT Technician II Onsite (San Francisco,CA)
IT Technician II Onsite (San Francisco,CA)Intelligent Technical Solutions • San Francisco, California, USA
IT Technician II Onsite (San Francisco,CA)

IT Technician II Onsite (San Francisco,CA)

Intelligent Technical Solutions • San Francisco, California, USA
[job_card.variable_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Job Description :

Join Intelligent Technical Solutions a dynamic and growing company as our Technician II . Were looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented this role youll be pivotal in providing both onsite and remote IT support ensuring our clients receive top-notch technical assistance. Youll handle a range of tasks from system updates to hands-on troubleshooting playing a critical role in maintaining our high standards of IT service.

Job Responsibilities :

This role is expected to be able to resolve the following technical issues with little or no assistance :

  • Workstation operating system issues of any kind.
  • Printer issues of any kind.
  • Standard business application (Office etc.) issues of any kind.
  • Line-of-business application issues for common applications (SAGE ERP QuickBooks) and for more niche applications with vendor assistance.
  • Basic server issues.
  • Basic networking issues.
  • Answer incoming Quick Fix calls from clients.

Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Job Qualifications :

  • Willing to work full-time on-site either at the company office or client locations as required.
  • Experience with Windows and Mac OS troubleshooting.
  • Minimum two years in Helpdesk support or a similar role.
  • Skilled in application troubleshooting PC deployments / imaging and user profile management.
  • Basic knowledge of Firewalls Switches Network architecture and troubleshooting.
  • Proficient in supporting Office 365 MS Office Adobe Active Directory backup software endpoint cybersecurity mobile devices and various business applications.
  • Experience with Managed Service Providers (MSPs) is highly desirable.
  • Active IT Certifications are preferred.
  • Valid drivers license vehicle insurance and access to a vehicle for client visits.
  • Job KPIs :

  • Utilization : The percentage of time that you are on the clock and billing time to client tickets
  • CSAT : Scores filled out by clients using the rating system in tickets
  • Quality Score : Assessments performed by the training and quality team.
  • First-touch closed : Each ticket that is completed with only one time entry contributes to this number
  • Compensation :

    Pay rate ranges from $31.31 / hr up to $35.97 / hr and may vary by experience and location.

    Benefits :

  • Medical Insurance Plan
  • Dental & Vision
  • Life Insurance
  • Disability Coverage
  • Paid Time Off (starts at 15 days per year)
  • Maternity / Paternity Leave
  • Paid US Holiday
  • Retirement Plan
  • Salary Advancement / Loan
  • Health & Wellness Program
  • Company-paid training and certification
  • Supplemental Life Insurance (Employee-paid)
  • Supplemental Health Plans (Employee-paid)
  • You have the option to speed up your application process by following the two-step approach below or directly submitting your application by completing the form (Apply for This Job). Once youve submitted the form a member of our team will promptly get in touch with you.

    Step 1 : Please go to this link for a short technical quiz : PRE-EMPLOYMENT ASSESSMENT

    Step 2 : Complete this pre-recorded video interview : PRE-RECORDED VIDEO INTERVIEW

    Required Experience :

    IC

    Key Skills

    IT Experience,Network Administration,Active Directory,LAN,Computer Networking,Computer Skills,Windows,Remote Access Software,Help Desk,IT Support,Operating Systems,Troubleshooting

    Employment Type : Hourly

    Experience : years

    Vacancy : 1

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