Cloud Support Engineer

Job Description

A global cloud services organization is seeking a Cloud Run Operator to join their remote operations team. In this role, you’ll ensure the stability, reliability, and performance of HMS-hosted environments while supporting daily monitoring, incident response, and infrastructure maintenance. You’ll work across AWS, Windows, and Linux environments to manage system operations, automation, and documentation.

Required Skills & Experience

Proficient in scripting and programming languages, including PowerShell, SQL, Bash, and Ruby

Strong understanding of Windows Server environments (2012R2, 2019, 2022), Active Directory, DNS, Remote Desktop Services (RDS), and Group Policy (GPO) management

Familiarity with Linux distributions, particularly Red Hat and CentOS

Working knowledge of relational database systems (RDBMS), especially Oracle

Hands-on experience with configuration and state management tools, specifically Chef

Skilled in deploying and managing cloud-based infrastructure, with a solid understanding of networking concepts (network topology, VPNs / IPSec, VLANs, routing tables, ACLs, and security groups)

3–5 years of experience working with AWS (or equivalent IaaS providers), including VPC, EC2, S3, IAM, Route 53, SSM, and Lambda

3–5 years of experience maintaining and supporting Windows environments and enterprise networks

Desired Skills & Experience

Experience developing and maintaining automation scripts for system operations

Familiarity with monitoring and alerting tools within AWS environments

Strong analytical and troubleshooting skills for incident management

Excellent communication and documentation abilities for audit and continuity purposes

What You Will Be Doing

Maintain stable and reliable cloud infrastructure for HMS-hosted environments

Ensure daily monitoring, alert response, and incident management according to HMS operational standards

Provide on-call support during rotation periods to handle after-hours incidents, escalations, and system alerts

Deliver system performance and availability reports as part of ongoing service monitoring

Perform server maintenance tasks, including updates, patching, and validation of Windows and Linux systems

Support and maintain AWS infrastructure components (EC2, VPC, S3, IAM, Route 53, etc.)

Execute and maintain automation scripts (PowerShell, SQL, Bash, Ruby) used for system operations

Document all changes, incidents, and troubleshooting steps in HMS tracking systems for operational continuity

Participate in handover and knowledge transfer sessions to ensure a smooth transition back to internal staff

Daily Responsibilities

100% hands on

The Offer

You will receive the following benefits :

Remote flexibility

Medical Insurance

Dental Benefits

Vision Benefits

Applicants must be currently authorized to work in the U.S. on a full-time basis now and in the future.