Talent.com
Senior Customer Experience Manager
Senior Customer Experience ManagerVirtualVocations • Fort Lauderdale, Florida, United States
Senior Customer Experience Manager

Senior Customer Experience Manager

VirtualVocations • Fort Lauderdale, Florida, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

A company is looking for a Senior Manager of Customer Experience.

Key Responsibilities

Lead and develop a team of CX professionals, promoting a culture of accountability and high performance

Utilize data to identify trends and inform strategies that enhance customer and business opportunities

Drive operational excellence across key CX processes, ensuring quality and efficiency at every touchpoint

Required Qualifications

4+ years of experience in a managerial or senior supervisory role, preferably in customer experience or P&C insurance

Bachelor's degree in Business, Communications, Insurance, or a related field

Experience managing a team of 5+ direct reports

Strong analytical skills for data-backed decision-making

Ability to work and manage in a remote environment

[job_alerts.create_a_job]

Customer Experience Manager • Fort Lauderdale, Florida, United States

[internal_linking.related_jobs]
Customer Experience Consultant

Customer Experience Consultant

VirtualVocations • Fort Lauderdale, Florida, United States
[job_card.full_time]
A company is looking for a Customer Experience Consultant to enhance customer satisfaction and service delivery.Key Responsibilities Resolve customer inquiries and issues promptly while documenti...[show_more]
[last_updated.last_updated_30] • [promoted]
Customer Experience Administrator

Customer Experience Administrator

VirtualVocations • Fort Lauderdale, Florida, United States
[job_card.full_time]
A company is looking for a Customer Experience System Administrator.Key Responsibilities Maintain and configure customer-facing and operational platforms, managing user permissions and integratio...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Conversational Experience Manager

Conversational Experience Manager

VirtualVocations • Fort Lauderdale, Florida, United States
[job_card.full_time]
A company is looking for a Manager, Conversational Experience.Key Responsibilities Manage the design and delivery of chatbot experiences across digital channels Translate customer needs into pro...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Strategic Experience Manager

Strategic Experience Manager

VirtualVocations • Fort Lauderdale, Florida, United States
[job_card.full_time]
A company is looking for a Strategic Experience Manager to manage and grow business relationships with real estate investors. Key Responsibilities Act as the main advisor and point of contact for ...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Senior Revenue Enablement Manager

Senior Revenue Enablement Manager

VirtualVocations • Fort Lauderdale, Florida, United States
[job_card.full_time]
A company is looking for a Senior Revenue Enablement Manager - Customer Success Operations.Key Responsibilities Design and implement dynamic training content and programs for Customer Success tea...[show_more]
[last_updated.last_updated_30] • [promoted]
Senior Manager of Customer Growth

Senior Manager of Customer Growth

VirtualVocations • Fort Lauderdale, Florida, United States
[job_card.full_time]
A company is looking for a Senior Manager of Customer Growth.Key Responsibilities Manage and coach a team of Account Directors and Account Managers to enhance performance and growth Drive strate...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Scaled Customer Experience Coordinator

Scaled Customer Experience Coordinator

VirtualVocations • Fort Lauderdale, Florida, United States
[job_card.full_time]
A company is looking for a Scaled CX Coordinator.Key Responsibilities Design and manage learning and education programs, including onboarding and training Collaborate with cross-functional teams...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Senior Customer Support Manager

Senior Customer Support Manager

VirtualVocations • Fort Lauderdale, Florida, United States
[job_card.full_time]
A company is looking for a Senior Manager, Global Customer Support.Key Responsibilities Manage and mentor a team of support professionals to ensure high-quality customer interactions Oversee sup...[show_more]
[last_updated.last_updated_30] • [promoted]
Customer Success Enablement Manager

Customer Success Enablement Manager

VirtualVocations • Fort Lauderdale, Florida, United States
[job_card.full_time]
A company is looking for a Senior Lead CS Enablement Manager.Key Responsibilities Collaborate with CS leadership to develop and implement skill development strategies for revenue growth and custo...[show_more]
[last_updated.last_updated_30] • [promoted]
Senior Digital Customer Experience Manager

Senior Digital Customer Experience Manager

VirtualVocations • Fort Lauderdale, Florida, United States
[job_card.full_time]
A company is looking for a Senior Digital Customer Experience Manager.Key Responsibilities Manage digital user flows and optimize customer experiences across web and mobile platforms Establish o...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Client Experience Director

Client Experience Director

VirtualVocations • Fort Lauderdale, Florida, United States
[job_card.full_time]
A company is looking for a Director, Client Experience.Key Responsibilities Develop and implement a comprehensive client experience strategy Act as a liaison with the Executive Leadership team t...[show_more]
[last_updated.last_updated_30] • [promoted]
Enterprise Customer Success Manager

Enterprise Customer Success Manager

VirtualVocations • Fort Lauderdale, Florida, United States
[job_card.full_time]
A company is looking for an Enterprise Customer Success Manager.Key Responsibilities Strategically guide customers to maximize adoption of the platform, aligning it with their sales and performan...[show_more]
[last_updated.last_updated_30] • [promoted]
Director of Customer Experience

Director of Customer Experience

VirtualVocations • Fort Lauderdale, Florida, United States
[job_card.full_time]
A company is looking for a Director, Customer Experience.Key Responsibilities Contribute to the design of qualitative and quantitative research projects to understand business and customer needs ...[show_more]
[last_updated.last_updated_30] • [promoted]
Customer Experience Specialist

Customer Experience Specialist

VirtualVocations • Fort Lauderdale, Florida, United States
[job_card.full_time]
A company is looking for a Customer Experience Specialist to manage customer interactions and enhance the customer experience. Key Responsibilities Deliver personalized interactions through variou...[show_more]
[last_updated.last_updated_30] • [promoted]
Senior Customer Success Manager

Senior Customer Success Manager

VirtualVocations • Fort Lauderdale, Florida, United States
[job_card.full_time]
A company is looking for a Senior Customer Success Manager.Key Responsibilities Focus on high-value strategic accounts and develop comprehensive account strategies for long-term success Proactiv...[show_more]
[last_updated.last_updated_30] • [promoted]
Client Experience Manager

Client Experience Manager

VirtualVocations • Fort Lauderdale, Florida, United States
[job_card.full_time]
A company is looking for a Client Experience Manager.Key Responsibilities Own and enhance the Provider lifecycle and onboarding experience, focusing on new campaigns Manage team escalations and ...[show_more]
[last_updated.last_updated_30] • [promoted]
Customer Experience Architect

Customer Experience Architect

VirtualVocations • Fort Lauderdale, Florida, United States
[job_card.full_time]
A company is looking for a Customer Experience Architect, DACH.Key Responsibilities Build and maintain strategic relationships with key customers to enhance their technical and operational health...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Senior Manager, Customer Operations

Senior Manager, Customer Operations

VirtualVocations • Fort Lauderdale, Florida, United States
[job_card.full_time]
A company is looking for a Senior Manager, Customer Operations to lead its inbound virtual contact center.Key Responsibilities Build and sustain a high-performance culture by setting clear goals ...[show_more]
[last_updated.last_updated_30] • [promoted]