IT Professional (Supervisor)

Full Time – Salary Position

Starting Rate : $ Salary Depending on Experience up to $75,000

Benefits : Fulltime Eligible Staff

• 403b retirement with Match
• Health
• Dental
• Vision
• Life
• Short Term Disability
• Long Term Disability
• Accident
• Critical Illness
• Paid Time Off
• Holiday Pay
• Employee Referral Bonus
• Wellness Center Free Membership

Job Summary :

Holy Angels is seeking a proactive and technically skilled IT Professional Supervisor with 10 plus years IT and Management experience to lead all aspects of information technology across the organization. This role is responsible for overseeing infrastructure, systems security, hardware / software lifecycle management, and end-user support. The IT Professional  will drive strategic upgrades, ensure HIPAA and cybersecurity compliance, and serve as a key partner in operational continuity and innovation.

Specific Skills and Responsibilities :

Infrastructure & Systems Oversight

Manage and maintain all facility-wide IT systems, servers, networks, and endpoints

Oversee installation, configuration, and upgrades of hardware and software

Administer user accounts, permissions, and access controls across platforms

Monitor system performance and proactively address vulnerabilities or inefficiencies

Security & Compliance

Ensure full HIPAA compliance across all digital systems and data handling

Implement and maintain enterprise-grade antivirus, malware protection, and firewalls

Conduct regular audits of security protocols and access logs

Develop and enforce IT policies, disaster recovery plans, and data retention schedules

Network & Device Management

Oversee wired and wireless network infrastructure, including cabling and routers

Install and maintain camera systems, phones, printers, TVs, and other peripherals

Manage inventory and lifecycle of all IT assets (workstations, mobile devices, etc.)

End-User Support & Training

Provide Tier 1–3 technical support to staff across departments

Train employees on system use, cybersecurity awareness, and troubleshooting basics

Maintain help desk documentation and ticketing system for issue tracking

Strategic Planning & Collaboration

Partner with leadership to evaluate and implement new technologies

Support budgeting and procurement for IT-related projects and platforms

Coordinate with external vendors and consultants as needed

Participate in cross-functional planning for operational upgrades and compliance initiatives

Qualifications :

Minimum 10 years of progressive IT experience, including supervisory or managerial roles

Advanced knowledge of Windows and Mac OS environments, networking, and cloud platforms

Strong analytical, communication, and project management skills

Education :

Bachelor’s degree in Information Technology, Computer Science, or related field (preferred)

Work Environment :

Must work respectfully and effectively with individuals with developmental disabilities

On-site role requiring physical presence across departments and buildings

Physical Demands :

Walk, stand, sit, push, pull, stoop, kneel, crouch, reach, use hands and lift up to 50lbs, 2 / 3’s of the time

May require lifting, bending, and climbing for installations and repairs

Requirements :

Drug Screen

Criminal Background Check

Driver’s License Check