Advanced Field Service Technician

Location : (HGAP) Modesto CA

Job ID : R0110002

Date Posted : Company Name :

HITACHI GLOBAL AIR POWER US LLC

Profession (Job Category) :

Engineering & Science

Job Schedule : Full time

Remote : No

Job Description : Job title :

Advanced Technician - HAC

Reports to :

Field Service Manager

Location : (HGAP) Modesto CA

Summary of the position :

Considered an expert on all Sullair rotary / oil free products and accessories (except for centrifugal technology). Considered an expert on competitive rotary / oil free products vacuum scroll and other technologies. Must have the ability skills and temperament to train other technicians on Sullair rotary products and accessories. Provides maintenance and technical support for Sullair products at customer field locations. Installs new products or enhances existing ones and may provide training and best practices for on-site customer personnel. Identifies and troubleshoots all possible malfunctions and conducts or schedules repairs. Prepares detailed service reports to document service visits issues and troubleshooting actions. Logs and tracks maintenance activities. Work with various departments at Hitachi Global Air Power to address concerns from the field to drive issues to a timely closure. Document service visits and generate reports with action items. Support the Sullair Training Department for customers distributors and employees. This position will report directly to the Field Service Manager.

Duties and responsibilities :

Performs any needed service on all compressed air products regardless of brand except for centrifugal technology

Train other technicians on all rotary products and accessories

Travel to field jobsites for troubleshooting and service of Sullair and competitive rotary products

Follow standard work for pre and post service preparation (submit expense reports prepare service reports make travel arrangements complete timecards)

On call as scheduled for afterhours customer support

Follow all Environmental Health and Safety policies and procedures

Communicate distributor feedback to Sullair management as Voice of Customer

Drive field concerns to closure in a timely manner

Support goal of service within the Service Department of 95%

Contribute to positive Company branding by projecting a knowledgeable professional and customer-oriented image to customers

Perform all duties in accordance with company standards while always striving to understand the needs and expectations of the customer

Dedicated to completion of responsibilities

Must be fluent in English and have a valid drivers license. Must possess a valid drivers license for a minimum of 12 months with no major or frequent traffic violations including but not limited to : DUI in the previous 5 years Hit & Run License Suspension Reckless / Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years

Must be able to lift to 50 lbs. on a regular basis and work in industrial environments including extremes in temperature with continuous walking reaching bending and kneeling

Employee will use company provided equipment and will be required to travel to attend company provided training

Employee is required to have their own tools to perform their job duties

Operate a company vehicle safely and in compliance with all traffic laws and HGAP policies

Education :

High School Diploma or equivalent (Related industry experience may be considered in lieu of education requirements)

Associate degree a plus

Technical Trade School a plus

Training Requirements

The following training must be completed within 6-9 months of the hire date to satisfy the Advanced Technician tier within the HAC Technician Advancement Program.

Sullair - Certified Technician

Online

Oil Flooded Basics

Stationary Controllers

Introduction to Control System

Oil Sampling

Introduction to electrical basics

In Person

Oil Flooded stationary

Electrical fundamentals

Sullair Certified Senior Technician

Online

Piping / instrumentation diagrams

Introduction to VSD

Communication and sequencing

Intro to Oil Free

DS / DSP

SRL

In Person

Microprocessor and controls

Variable speed drives

Oil Free stationary

Refrigeration / EPA certified

Compressed air challenge Level 1

Professional experience :

4-6 years of air compressor commissioning and maintenance experience

Experience with multiple brands of rotary screw and oil free compressors and accessories

Demonstrated success in technical aptitudes of compressed air systems

Experience with industrial product manufacturing and processes

Strong verbal and written communication skills

Must be able to engage and communicate effectively with all levels of the organization

Strong grasp of Microsoft office required

Ability to read and understand schematics

Ability to work independently or on a team

Key behaviors :

On time to all meetings / appointments / and scheduled engagements

Disciplined and reliable work habits

Dedicated to completion of responsibilities and work safety

Willing to accept responsibilities within a team environment

Direct reports : N / A

The successful candidate is responsible for complying with Hitachis Code of Ethics and related performing the job the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organizations efforts to meet and exceed its goals of creating and maintaining a safe workplace.

This description is to serve as a is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Companys discretion.

Hitachi Global Air Power is an equal opportunity employer and will not discriminate based on race religion color age gender sexual orientation national origin genetic information veteran status physical or mental disability or other protected categories under applicable law whether in recruitment employment promotion transfer compensation or other conditions of employment.

Required Experience :

IC

Key Skills

Athletics,English,Fund Management,ABAP,Banking & Finance,Actuary

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 4 - 6