Clerical Group Leader

Summary:

Under general supervision but according to established policies and procedures functions as a lead or resource person for clerical employees. Utilizes experience-based knowledge of specific unit/department operations in order to assign work established work schedules and review the work of others. Regularly performs a variety of clerical duties in addition to lead responsibilities such as gathering data preparing reports taking messages typing and so forth.

Responsibilities:
Functions as a lead or resource person for unit departmental clerical personnel; assigns and reviews work assists in the orientation and training of new employees and is responsible for coordinating the flow of work through an assigned area of responsibility.

May provide input into the development of work procedures within an assigned unit/department and maintains daily time schedules.



Monitors and evaluates the work processed by other clerical employees and ensures that established standards of accuracy are maintained.



May be responsible for ordering and inventorying expendable office supplies for the unit/department.



Assists subordinate clerical employees with complex and/or sensitive work related matters. Explains and instructs new procedures reports formats codes etc.



In addition to the above lead duties regularly performs a variety of clerical duties within assigned unit/department such as researching files records etc. In order to locate necessary information answering phones compiling reports studies charts etc. Billing for unit/department charges; maintaining office equipment in good working condition and completing forms and records as well as typing.



May operate a variety of standard and/or automated office equipment such as a calculator photocopier adding machine microfilm viewer typewriter and an on-line computer terminal. The level of typing skills required is not that of a correspondence typist.

Other information:
BASIC KNOWLEDGE:

A level of knowledge generally obtained through high school or its equivalent.



The ability to operate standard and automated office equipment including an on-line computer terminal.



Good math skills in order to perform statistical analysis calculate and verify report totals.



The administrative ability to function as a lead or resource person for clerical employees and coordinate there activities.



EXPERIENCE:

Six to twelve months experience with progressively more responsible experience in order to become familiar with all unit/department functions.



SUPERVISORY RESPONSIBILITY:

Functions as a lead or resource person for clerical employees.



Working conditions are generally good little discomfort due to noise heat and dust.