Customer Service RepresentativeTempExperts • Doral, FL, US
Customer Service Representative
TempExperts • Doral, FL, US
[job_card.variable_hours_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]3+ years of customer service, order management, or sales support experience Strong written and verbal communication skills Experience working with ERP systems (preferred) High level of accuracy in data entry and order processing Proficiency in Microsoft Office (Excel, Outlook, Word) Experience in manufacturing, electrical products, construction materials, or industrial environments Bilingual (English / Spanish) is a plus Customer communication and relationship management Problem-solving and issue resolution Time management and prioritization Team collaboration across departments Stable, Growing Organization : Be part of a company experiencing consistent growth and operational expansion Cross-Functional Exposure : Work closely with sales, production, operations, and logistics teams Process-Driven Environment : Structured systems and clear workflows support accuracy and success Customer-Focused Culture : High service standards with a strong emphasis on reliability and responsiveness Long-Term Career Potential : Opportunities to grow within customer service, operations, or sales support functions Team-Oriented Workplace : Collaborative environment where attention to detail and accountability are valued
Job Description
Position Summary
A growing manufacturing organization is seeking a proactive and detail-oriented Customer Service Representative (CSR) to support a rapidly expanding customer base and internal sales operations. This role plays a key part in the order-to-shipment lifecycle, serving as a central point of contact for customers while ensuring accuracy, efficiency, and exceptional service throughout the order management process.
The ideal candidate is highly organized, customer-focused, and experienced in managing orders within an ERP-driven environment.
Key Responsibilities
- Enter and process customer purchase orders accurately within the ERP system
- Manage order flow from initial entry through shipment and delivery
- Communicate proactively with customers regarding order status, timelines, and changes
- Serve as the primary point of contact for customer inquiries, issue resolution, and follow-up
- Coordinate closely with Sales, Operations, Production, and Logistics teams
- Monitor backorders, inventory availability, and shipment schedules
- Maintain accurate and up-to-date customer and order documentation
- Support credit review and approval processes as needed
Required Qualifications
Preferred Qualifications
Core Competencies
What’s Great About Working Here
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Customer Service Representative • Doral, FL, US
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