Bilingual Universal Teller

Are you looking for an amazing sales and customer service job with daytime hours, paid holidays, and terrific benefits?

Some of our fabulous benefits include paid time off, flexible schedule, health insurance, dental insurance, vision insurance, retirement plan, and tuition reimbursement. To top it off, CTCU is a great place to work!

Join the CTCU team! Community Trust Credit Union (CTCU) is looking for a Bilingual Universal Teller to support our Gurnee branch!

The Bilingual Universal Teller is responsible for delivering exceptional service to members by managing financial transactions, including cash and negotiable instruments, and assisting with a wide range of credit union products and services. Focus on building strong relationships, enhancing member loyalty, and increasing wallet share. Assist members and potential members with their financial needs, including setting up new memberships, explaining services, supporting lending activities, resolving issues, and directing members to the appropriate resources. The Bilingual Universal Teller must be bilingual in Spanish and English.

Basic Expectations for Bilingual Universal Teller :

• Accurately handle financial transactions such as deposits, withdrawals, check cashing, and loan payments. Issue money orders, redeem savings bonds, and process wire transfer requests. Transfer funds between member accounts as instructed, ensuring adherence to credit union service standards. Balance cash drawer, negotiables, and daily transactions. Fill orders for currency and coins, and count and record cash deposits in credit union vault.
• Welcome members and answers member phone calls; ability to speak with members in an informative, knowledgeable, and helpful manner about CTCU products and services. Provide essential member services, including opening new memberships and managing account ownership changes, and addressing account issues. Corresponds with or interviews loan applicants on all consumer loan products : prepares necessary documents for approval and processes approved loan documents for disbursement / filing, ensuring they are in compliance with credit union policies and legal requirements. Responsibilities also include, but are not limited to, processing stop payments, check orders, address changes, and troubleshooting app-related concerns.
• Serve as a Notary Public.
• Cross-sell credit union products and services to members.

Some of the things we look for in a Bilingual Universal Teller are :

Compensation & Benefits :

Budgeted starting hourly rate : $20.18 / hour. This position is eligible for a sales-based incentive.

This role is eligible for the following benefits :

Paid Time Off

Health / Medical - Eligible first of the month following one full month of employment

Retirement Savings :

As part of our hiring process, Community Trust Credit Union (CTCU) requires a background check to ensure the safety and security of our employees, members, and operations. By submitting this application, you consent to a comprehensive background check, which may include, but is not limited to, criminal history, employment verification, credit history, bondability, education verification, and reference checks. Any information obtained through the background check will be considered in relation to the job requirements and in accordance with applicable laws. CTCU is an Equal Opportunity Employer and will not discriminate against applicants based on the results of the background check unless it is job-related or prohibited by law.