Workforce Management Analyst

A company is looking for a Workforce Management Analyst to join their team.

Key Responsibilities

Develop and maintain dynamic scheduling models based on key metrics for effective team scheduling

Monitor service levels and staffing in real-time, making adjustments to meet goals

Collaborate with team leaders and vendors to improve scheduling strategies and address challenges

Required Qualifications

Direct experience in a Workforce Planning role, including forecasting and scheduling

Experience with WFM software, with familiarity in NICE or similar platforms

A proactive mindset with the ability to anticipate and propose solutions for potential issues

Flexibility and adaptability to work varying hours as needed by the business

Strong analytical skills to turn complex data into actionable insights