A company is looking for a Loan Servicing Specialist to manage customer inquiries and loan servicing tasks remotely.
Key Responsibilities
Become a subject matter expert on day-to-day queue work
Effectively solve customer inquiries via email using a CRM tool
Understand escalation paths to triage seller needs and mitigate risk
Required Qualifications
High School Diploma
Overall understanding of financial and banking compliance policies
Experience in direct customer-facing roles
Interest in working within a growing space with cross-functional teams
Extraordinary work ethic
Loan Servicing Specialist • Newark, Delaware, United States