Sr. Payment Processing Specialist

Payment Processing Specialist

The position is responsible for supporting the processors and acting as a subject matter expert within the payment processing team. This role ensures the accuracy and efficiency of payment processing operations and provides guidance and support to team members.

Essential Job Functions

Serves as a processing expert for a specific specialty related to ACH processing, check processing, origination processing, wire including procedures and systems.

Performs quality assurance related functions to monitor and review processing tasks, including function audits, outbound call evaluations, incoming call monitoring and review of completion of tasks.

As assigned by Director of Payment Processing, collaborate and complete project tasks.

Works closely with Payment Processing Supervisor to determine processing coverage and reassigning tasks

Serves as processing back up for ACH, check, or wire related tasks.

Researches, recommends, develops, and assists in the implementation of processes that streamline operations and creates operational efficiencies within the organization, enhancing member and employee experiences.

Assists staff, members or other financial institutions via the internal ACD line.

Performs outbound calls to members for payment related inquiries, verification or follow up.

Works with support departments on escalations and technology delays.

Partners with leadership to create, develop, and facilitates training of new employees, and cross-trains team members and other departments upon request and / or if a need presents itself.

Assists in training frontline staff on payment-related procedures and best practices to enhance service delivery and operational efficiency.

Stays updated on new products and services related to payment processing and maintenance procedures.

Works closely with the Training and Development department and trains mentors for coaching opportunities.

Collaborates with leadership on internal and external audits related to payment processing, ensuring compliance, and addressing any findings.

Responsible for all system testing and implementations of new products, services, vendors or systems

Strong verbal and written communication abilities.

Hours will vary depending on needs of the department, such as : new employee onboarding, project assignments and / or as back up support of all Payment Processing team positions.

Performs other job-related duties as assigned.

Requirements

Position Required Qualifications

Minimum Education and Experience

Associate's degree in accounting or related Business field or two (2) years' experience with either ACH or check processing and adjustment balancing or other complex settlement balancing and / or any equivalent combination of education and experience. Strong knowledge of payment processing systems and procedures.

Knowledge, Skills, and Abilities

Proficient working knowledge of computers and software applications in Windows and Excel. Ability to type 45 wpm. Ability to perform 10-key by touch accurately. Ability to read, write and speak proper grammar in English. Ability to read and interpret and analyze written instructions, correspondence, and procedure guidelines. Ability to professionally communicate in writing as well as verbally while presenting information to management and / or other department staff. Ability to speak effectively to members, vendors and employees regarding sensitive inquires or complaints. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to demonstrate professional leadership skills.

Licenses, Training, and Certifications Required

None.

Preferred Qualifications

None.

Hybrid Work Environment and Physical Demands

• Occasionally required to reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl.
• Regularly required to sit and use hand to finger keys accurately when using adding machines or computer keyboards.
• Regularly required to stand or walk.
• Occasionally lift and / or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, and ability to adjust focus.
• The noise level in the work environment is usually moderate.
• Must be able to travel independently to departments.

NOTE : The job description is intended to be generic in nature. It is not an exhaustive list of all duties and responsibilities. Requirements listed in the above qualifications and physical requirements are representative of the knowledge, skill, abilities, physical demands, or work environment required or encountered that must be met by an employee to successfully perform each duty and each function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Employees who work from home must have business operational internet to complete work tasks and communicate via video call or chat messaging systems in a dedicated workspace.