Operations Department Manager, Client Identity & Authentication Team - Enterprise Fraud Services

Operations Department Manager

The Operations Department Manager provides strategic and operational leadership for the Client Identity & Authentication team. This role oversees complex functions related to identity verification, fraud detection, and compliance, ensuring operational excellence and regulatory adherence. The manager drives continuous improvement initiatives, partners with technology teams to enhance fraud strategies, and fosters a culture of collaboration and accountability.

Essential Functions :

• Lead daily operations of the Identity Verification department, combining KYC and fraud detection processes.
• Develop, implement, and enforce policies and procedures to ensure compliance and efficiency.
• Monitor escalated alerts to identify potential identity theft or first-party fraud.
• Collaborate with technology teams to maintain system integrity and optimize fraud prevention strategies.
• Serve as Subject Matter Expert (SME) on identity verification processes and act as liaison to line-of-business partners.
• Conduct regular meetings with direct reports to support career development and goal achievement.
• Communicate job expectations clearly and review team performance contributions.
• Drive large-scale operational improvements and technology-driven initiatives.
• Perform other duties as assigned; duties, responsibilities, and / or activities may change or new ones may be assigned at any time with or without notice.
• Comply with all KeyBank policies and procedures, including acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.

Education :

Required Qualifications :

Preferred Qualifications :

Skills / Competencies :

Physical Demands :

Travel / Driving Requirements :

Hybrid (3+ days per week) :

Compensation and Benefits

This position is eligible to earn a base salary in the range of $79,000.00 - $146,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation subject to individual and company performance.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date : 01 / 02 / 2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.