President, MCI Technology Division

Position Overview

As President of MCI, you will serve as a central force within the Executive Leadership Team, responsible for driving strategic direction, operational excellence, and sustainable growth across our global call center network. This role demands visionary leadership, cross-functional agility, and a relentless focus on delivering exceptional customer experiences while empowering high-performing teams.

You will oversee all business units and affiliate operationsensuring alignment with enterprise goals, optimizing multi-site performance, and spearheading innovation across customer service, sales, technical support, back-office solutions, and collections. Success in this role requires a mastery of call center operations, deep business acumen, and the ability to lead with integrity, precision, and purpose.

The ideal candidate is a seasoned executive with a track record of scaling complex operations, fostering a strong culture, and producing measurable results. You bring disciplined execution, strategic foresight, and a people-first mindset to everything you do.

This is a full-time, on-site executive role requiring frequent travel across domestic and international sites.

Position Responsibilities

The President of MCI is the strategic architect and executive force behind the company's operational and commercial success. This role leads a large-scale, multi-brand call center enterprise with a relentless focus on delivering exceptional performance, scalable growth, and industry-defining customer experiences. With a direct line to the CEO and the Board, the President ensures all divisions are aligned with MCI's long-term vision, financial objectives, and culture of excellence.

Key Responsibilities

• Set and steer the strategic direction for all operational divisions, translating corporate objectives into actionable, measurable initiatives that drive revenue, profitability, and customer satisfaction.
• Partner closely with the Executive Team to craft enterprise-wide strategies, lead key transformation initiatives, and oversee complex, multi-location operations across domestic and international markets.
• Create a high-performance culture grounded in accountability, innovation, and purposeensuring MCI remains the employer of choice and a leader in outsourced CX, sales, and support services.
• Build and scale high-impact teams by attracting, developing, and retaining world-class leadershipestablishing a deep bench of talent across all levels of the organization.
• Drive operational excellence by optimizing KPIs, leveraging analytics, and implementing best-in-class processes across sales, service, quality assurance, and workforce management.
• Lead performance management through a continuous improvement mindsetenhancing coaching, QA, training, and leadership development programs to elevate team effectiveness.
• Accelerate revenue growth by championing a data-informed, customer-centric approach to sales and client delivery, driving higher conversion rates and client retention.
• Unify cross-functional collaboration, aligning sales, operations, HR, finance, and technology toward shared outcomes with a strong bias for execution and innovation.
• Represent MCI's mission externally, cultivating relationships with clients, partners, and stakeholders, and reinforcing the company's position as a leader in BPO and CX solutions.

Candidate Qualifications

Are You The Right Fit To Lead MCI?

We're looking for a transformational leaderequal parts strategist, operator, and culture-builder. The ideal candidate understands the complexities of high-growth environments and thrives on scaling people, processes, and performance. You should possess the gravitas to lead from the front, the humility to empower others, and the foresight to navigate an evolving business landscape. You'll represent MCI with professionalism and purpose, internally and externally, while uniting teams under a shared vision.

Required Qualifications

Preferred Qualifications

Compensation Details

We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on performance.

Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly, and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location.

Just a few of the benefits :

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit / stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Conditions Of Employment

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, kate.murph@mci.world.

Equal Opportunity Employer

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy),