Technical Help Desk Representative December 2025

Technical Help Desk Representative

At Netfor, we deliver exceptional customer care and technical support to businesses and technology users across the U.S., Canada, Mexico, and Europe. Founded in 1995, we serve tens of thousands of customers in over 6,000 locations through phone, email, chat, and social media. Join our team to make a difference in a fast-paced, supportive environment!

This entry-level role is your launchpad to a rewarding career in customer service and technical support. Here's how we help you grow :

• Career Growth : Gain hands-on experience with diverse industries, platforms, and systems, with mentoring and training to build your career path.
• Variety & Exposure : Work with over 100 applications across medical, retail, and B2B sectors.
• Advancement Opportunities : We promote from within! You may receive opportunities for advancement, promotions, and special client projects.
• Supportive Team : Collaborate with a great team in a process-driven environment.

As a Technical Help Desk Representative, you'll provide friendly, professional support to customers via phone in our call center. You'll follow our knowledge base articles to troubleshoot and resolve basic technical issues or escalate them to clients when needed. This is not a highly technical roleit's about clear communication, reliability, and adhering to our proven processes.

Key Responsibilities :

We're seeking reliable, communicative candidates who thrive in a structured, process-driven role. No advanced technical expertise is requiredwe provide full training!

Skills & Qualifications :

Preferred :

Hours & Location :

Computer Requirements :

Compensation & Benefits :

Starting Pay : $16.00 / hour (based on experience, technical aptitude, and typing skills). Benefits : Generous PTO (up to 76.96 hours / year in year one), 401(k), health, dental, and vision insurance.

Why This Role is Perfect for You : This is an entry-level opportunity for dependable individuals who excel at communication and enjoy helping others. You'll answer calls, follow clear processes, and use our knowledge base to solve problemsno cold calling or sales involved. If you're reliable, eager to learn, and want to kickstart a career with a growing company, we'll train you to succeed!