Executive Director

We are seeking a highly motivated and energetic Executive Director to join our team in Reno, NV. Lakeside Manor is an independent living property providing residents with great amenities and activities through our Life program. Our communities are centered around a lifestyle and staying active both physically and mentally. We build our teams with talented, motivated people who love what they do and love creating an outstanding living environment for our residents.

The Executive Director oversees and directs the day-to-day functions, efficient operations, and overall management of the community. Ensuring the highest quality of service for residents, while maintaining the community’s financial stability, and creating a harmonious working environment for all team members, the Executive Director is also responsible for creating and maintaining a supportive and enjoyable lifestyle for the residents.

Essential Job Duties:

• Plan, develop, organize, implement, evaluate and direct the community’s overall day-to-day functions, programs and activities.
• Execute asset-level business plans, turnaround strategies, and value-add initiatives.
• Achieve/maximize financial goals for operating margin and cash flow including budgeted revenue and expense goals. Prepare annual budget.
• Oversee Sales Team to achieve weekly/monthly sales and occupancy goals. Develop partnerships in the community. Reviews all rental applications and lease forms for accuracy and compliance with resident policy.
• Oversee Dining Services to ensure the highest quality dining experience is being delivered every day to residents.
• Oversee Maintenance Team to ensure work orders are being completed in a timely manner and vacant units are being placed into available inventory as quickly as possible.
• Promote positive relationships with residents and family members; answer residents' questions regarding the community (includes current/prospective residents and family members); effectively resolve resident concerns, and complaints.
• Perform, administer, and oversee the community accounting functions including but not limited to accounts receivable/collections, accounts payable, and management reports.
• Ensures rent collection programs are administered consistently to ensure revenue is collected within standards.
• Create and drive new revenue streams to achieve and exceed goals and objectives.
• Identify ways to reduce costs and create efficiencies within the community.
• Work closely with HR to hire, train, and supervise all staff members.

Requirements:

• 5+ years of related experience functioning in a leadership role within a senior living, hospitality, and/or related industry required.
• 3-5 years of food and beverage management required.
• Associate’s or Bachelor’s degree in business, human services and/or related preferred.
• Ability to work weekends, evenings, and flexible hours as well as be available to residents at peak service times and days.
• Strong accounting and financial knowledge with the ability to perform calculations in support of personnel actions, budget, and other accounting and financial responsibilities.
• Strong organizational, time management, and planning skills.
• Possess good character with the ability to display personal integrity.
• Excellent verbal and written English communication skills including the ability to speak in front of small groups of people with the ability to explain and communicate complex ideas to a wide audience (employees, residents, family members, the general public, etc.)
• Proficiency with the use of computers, mobile devices (e.g. tablets, iPads), AV equipment/technology, and other office equipment as well as possess familiarity with Microsoft Office Suite products including, but not limited to, Word, Excel, Outlook, etc.
• Yardi and Welcome Home (CRM) software a plus.

Scope and Compensation

• Must be able to work at a computer and stand/walk for an entire workday and move throughout the interior and exterior of the property without limitations.
• Ability to lift up to 15 pounds and bend, stoop, squat, reach, push, and pull occasionally.
• Reasonable accommodations may be made to enable individuals to perform essential functions.
• Physical on-site presence is required during all operational business hours, 8:30 a.m. until 5:30 p.m. Monday through Friday. Special events or unusual circumstances may require additional on-site presence outside of business hours including nights and weekends. This position cannot be performed remotely.
• Salary commensurate with level of experience and job requirements
• Generous benefits package including medical, dental, and vision plans and 401k plan with employer match.