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Account Manager
Account ManagerFiserv • Omaha, NE, US
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Account Manager

Account Manager

Fiserv • Omaha, NE, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Account Manager

Calling all innovators find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

What Does A Great Account Manager Do At Fiserv?

A great Account Manager at Fiserv owns the operational relationship for assigned clients across the enterprise, ensuring delivery and support meet contractual commitments and client expectations. You will coordinate cross-functional teams to resolve issues, drive continuous improvement, and surface growth opportunities alongside Relationship Managers. We expect you to act with curiosity about the client's business, be direct and practical in communication, and translate complex technical or operational challenges into clear actions that improve satisfaction and retention.

What You Will Do :

  • Use a consultative approach to identify opportunities that increase client growth and profitability.
  • Ensure timely, accurate implementation of client projects and handoffs to support teams.
  • Strengthen client relationships through regular, relationship-based engagement (face-to-face and virtual).
  • Monitor service delivery and lead corrective actions to meet assigned client satisfaction targets.
  • Proactively prevent, triage and resolve enterprise-level operational problems.

What You Will Need To Have :

  • 610 years of combined education, relevant experience, and / or military experience.
  • 5+ years' experience in banking, financial technology or the financial services industry.
  • 5+ years' customer service or contact-center experience, preferably within a financial institution.
  • Demonstrated history of conducting face-to-face relationship meetings and managing multi-stakeholder accounts.
  • Ability to travel up to 25% as required.
  • What Would Be Great To Have :

  • Certification in Customer Relationship Management.
  • Experience implementing process improvements that measurably raised client satisfaction.
  • Familiarity with financial services regulations and compliance requirements.
  • This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate. Thank you for considering employment with Fiserv. Please : Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

    Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

    If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

    Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

    Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and / or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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