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IT Project Leader / IT Support - Japanese
IT Project Leader / IT Support - JapaneseCinter Career • New York, NY, US
IT Project Leader / IT Support - Japanese

IT Project Leader / IT Support - Japanese

Cinter Career • New York, NY, US
[job_card.30_days_ago]
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  • [job_card.full_time]
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Job Description

Job Description

▶︎ Job Details :

  • Job Title :  IT Project Leader / IT Support - Japanese
  • Client : IT Services
  • Working Location : NY 10022
  • Working Style : Hybrid
  • Salary : $70,000 - $75,000 / year
  • Benefits : Full Benefits
  • Visa Support : Yes
  • Language : English

▶︎ What will you do :

  • Provide advice and assistance to the help desk team as a leader.
  • Promote excellent customer service, effective response times, and provide expert insights into general support issues.
  • Enforce quality of service guidelines for dealing with customers, completing services, and overall customer satisfaction.
  • Ensure an outstanding level of customer service by providing direct IT support to customers via email, phone, or in-person onsite.
  • Set up and troubleshoot business software and hardware;
  • Process assigned service requests as operational support;
  • Participate in regional and global IT projects.

    • ▶︎ Required Qualifications & Skills :

  • Extensive knowledge of various business software : Windows OS, Office365, Adobe Acrobat, WebEx.
  • Great Team Leader, fastt learner, and self-starter
  • Ability to multi-task based on priority.
  • Ability to act proactively with minimum supervision.
  • Customer-focused, detail-oriented, and with good communication skills with various levels of users.
  • Have mind and skill to improve IT environment and processes.
  • Should be able to visit customer’s sites and data center occasionally.
  • Ready for business travel within the continental United States and South America (1-2 times per year).
  • Business level Japanese communication skills are absolutely required for this position; Spanish language skills would be a plus.

    • Experience

  • Over 5 years of user support and small team lead experience (up to give members).
  • Windows-based LAN / WAN / Remote Access support experience.
  • Managing and troubleshooting with iOS-based devices, conference systems, MS Surface, and HP laptops.

    • Certifications

  • Certifications-
  • Microsoft or other IT Vendor certifications
  • PMP or equivalent certifications
  • ITIL Foundation certification

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