Home Audio Product Support Specialist 1

Job Title : Home Audio Product Support Specialist 1

We are seeking a full-time Home Audio Product Support Specialist 1 in our Miramar, FL location. In this role, you will be responsible for getting people back to their passion by providing basic technical customer support for Garmin's consumer products, answering phone calls, emails, chat and web posts in a timely manner while escalating issues for resolution, documentation, and follow-up when necessary. Essential functions include :

• Resolving basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats and social media / web formats
• Displaying strong customer support skills and maintaining professional interactions with Garmin customers and co-workers
• Becoming knowledgeable in the specifications, capabilities, and operation of Garmin products
• Remaining current on changes in policies, procedures, and product offerings
• Completing tasks and / or projects of basic complexity within defined process accurately and timely
• Thoroughly documenting work in an organized and timely manner
• Working a consistent and reliable schedule as identified by management
• Exhibiting strong troubleshooting skills and experience in Home Audio sales, support, or installation

Basic qualifications include :

Desired qualifications include :

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability. This position is eligible for Garmin's benefit program. Details can be found here : Garmin Benefits