Senior Manager of Customer SupportVirtualVocations • Burbank, California, United States

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Senior Manager of Customer Support

VirtualVocations • Burbank, California, United States

[job_card.variable_days_ago]

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[job_card.full_time]

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A company is looking for a Senior Manager Customer Support.

Key Responsibilities

Manage a technical support team to deliver high-quality support for products

Set objectives, evaluate progress, and foster a high-performance culture

Lead customer escalations and collaborate cross-functionally to resolve issues

Required Qualifications

At least 10 years of experience in software technical support

A minimum of 5 years of experience leading an enterprise technical support team

Proven team leadership and crisis management experience

Ability to collaborate with various internal teams

Alignment with company values and a passion for customer success

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Manager Customer Support • Burbank, California, United States

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