Talent.com
Patient Coordinator
Patient CoordinatorPhysicians Eye Care Group • Fairfield, CA, US
Patient Coordinator

Patient Coordinator

Physicians Eye Care Group • Fairfield, CA, US
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

Location : On-site Store Location

Are you passionate about helping others? Do you see yourself positively impacting the patient experience by being the meaningful first touchpoint at the store? At Physicians Eyecare Group, our Doctor Technician's carefully orchestrate an efficient flow and transition from our Clinical services team to the retail team. In this position, you will provide outstanding customer service to all patients while fostering a strong partnership to ensure an exceptional customer experience.

About us :

At Physicians Eyecare Group we bring over a decade of expertise in the optometry industry. Our independent practices are located within or adjacent to Stanton Optical retail stores.

Our industry-leading support center has helped us to provide quality eye care to our patients, in a fast, friendly, and affordable way. Allowing for a focus on delivering the best experience for our patients in every moment and at every touchpoint.

Hourly Wage Range : Between $38,000-$45,000 annualized, inclusive of 2% commission on all personal sales and $25.00 weekly bonus opportunity.

Why join our winning team?

  • We offer a flexible, dynamic work environment where we foster innovation and creativity. We encourage you to be proactive in sharing the great ideas you have to improve the business.
  • Eligible employees enjoy great benefits such as medical, dental, and prescription drug coverage, company paid life and short-term disability coverage and free eyeglasses. We also offer identity theft protection, pet insurance, and much more.
  • Paid time off that increases with seniority
  • Professional development and promotion opportunities
  • Employee Assistance Program (EAP)
  • We offer competitive variable compensation opportunities and commission on sales.
  • Work with an amazing team!

Duties & Responsibilities :

Physician Eyecare Group Clinical Duties

  • The Physician Eyecare Group (PEG) provides all clinical services in each store, and PEG doctors provide supervision, direction and guidance to the Doctor’s Technicians regarding but not limited to Diagnostic Pre-Testing, and Digital Refraction, Contact Lens care and executing all PEG clinical standards.
  • Meet all training guidelines, procedures, protocols, and certification requirements and clinical standards developed by the Physician Eyecare Group.
  • The role will also require this person to communicate effectively with the supervising PEG physician for all direction and guidance with regards to patient care within their store.
  • Each Doctor Technician should seek opportunities to enhance the patient's clinical experience.
  • Each Doctor Technician must satisfy all the Physician Eyecare group criteria to ensure proper clinical care.
  • Each Doctor Technician may be directed to support clinical care by the local PEG doctor who is supervising must meet the requirements set forth by PEG, including the computerbased learning to ensure proper patient clinical care.
  • Required to learn how to utilize local mode as a tool to enhance overall patient experience and perform when necessary, with supervision from the PEG doctors.
  • Doctor Technicians must provide proper insertion and removal of contact lenses for new and existing contact lens wearers.
  • Doctor Technicians communicate / order any clinical or contact lens supplies to keep the clinical operation running smoothly as may be required by the PEG physician from time to time.
  • Ensure accuracy of patient history and personal information in the system
  • Achieve daily / weekly / monthly / quarterly PEG desired goals.
  • The metrics that will drive the clinical performance include but will not be limited to :

    • Prompt and proper completion of outside referrals

  • Store conversion / performance (supplements, drops, retinal photos, therapy, etc)

    • Operational Duties

  • Be part of delivering an outstanding patient experience, collaborating with other team members to accomplish store goals, clinical metrics and initiatives.
  • Greet our patients and customers as they enter the store, identify patients' needs to ensure an easy and memorable experience while providing promotions on products and services available. Answer customers' inquiries and gather necessary information to facilitate sales.
  • Foster a strong partnership between the retail team and professional services.
  • Schedule and confirm appointments.
  • Assist Management Team with patient complaint resolution and inform the status of pending orders; ensure all patient expectations are met.
  • Ensure brand standards by performing basic housekeeping duties when necessary.
  • Achieve daily / weekly / monthly / quarterly desired goals.

    • The metrics that will drive the clinical operational performance include but will not be limited to :

    Pretest Wait Time

  • Pretest Time
  • Proper chart completion through tech actions for the doctor
  • Patient’s sentiment towards telehealth experience
  • Exam Only Rate (Count and Percentage)
  • Recheck Rate
  • Walk in vs. Scheduled Appointments Rate
  • Maintain patient records confidential and secure in accordance with HIPAA requirements.
  • Execute simple customer repairs, assemble lenses into frames and edge stock lenses to expedite delivery of eyeglasses, and ensure customer orders are delivered accurately and on time.
  • Ensure brand standards are met in the lab area, and notify management of equipment malfunctions, incomplete orders, incorrect lenses, etc.
  • Keep track of delivery time commitments to patients (Now Service, Ready When Promised) to ensure 100% compliance.
  • Other duties as assigned and required.

    • Key Qualifications

  • You have 1+ year of experience delivering outstanding customer service to patients and / or customers
  • You have the ability to multitask, prioritize and be flexible with changing business needs in a team environment
  • You have the skills necessary to communicate effectively with a diverse group of people.
  • High School diploma or equivalent required.
  • Are you consistently promoting high work standards while empowering others to have an entrepreneurial mentality with our company?
  • Do you have schedule flexibility? Work hours will be determined based on business needs.
  • Knowledgeable about Microsoft Suite 365
  • Optical experience is a plus.

    • Physicians Eyecare Group is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at our company are based on business needs, job requirements and individual qualifications, without regard to actual or perceived race, color, religion, sex (including pregnancy), national origin, age, disability or certain classifications based on genetic information, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.

    If you have a disability and believe you need a reasonable accommodation to search for a job opening or apply for a position, email retailcareers@stantonoptical.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

    [job_alerts.create_a_job]

    Patient Coordinator • Fairfield, CA, US

    [internal_linking.related_jobs]
    Physician - Patient Aligned Care Team (PACT) - Fairfield

    Physician - Patient Aligned Care Team (PACT) - Fairfield

    VETERANS HEALTH ADMINISTRATION • Fairfield, CA, United States
    [job_card.full_time] +1
    Education Debt Reduction Program (EDRP),.You must meet specific eligibility requirements per VHA policy and submit your EDRP application within four months of appointment.Program Approval, award am...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Department Coordinator, ER

    Department Coordinator, ER

    Ethos Veterinary Health Careers • Concord, California, United States
    [job_card.full_time]
    Department Coordinator, Emergency $1500 Hiring Bonus!.About Us : At SAGE Concord, we opened a state-of-the-art facility in summer 2022, now the largest Specialty and Emergency Hospital in the East B...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Authorization / Referral Coordinator

    Authorization / Referral Coordinator

    BASS MEDICAL GROUP • Walnut Creek, CA, US
    [job_card.full_time]
    The Authorization / Referral Coordinator is an integral part of the team at the BASS Cancer Center.This position will work closely with referring physician offices, patients, front office, billing ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    PT - Outpatient

    PT - Outpatient

    VibrantCare Rehab - Fairfield, CA • Fairfield, CA, United States
    [job_card.full_time]
    VibrantCare Rehab - Fairfield, CA.Prime HealthCare Staffing, a national health care staffing company with over 20 years in the business, is looking for an experienced Physical Therapist for a trave...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Physical Therapist (PT) - $2,485 per week in Fairfield, CA

    Travel Physical Therapist (PT) - $2,485 per week in Fairfield, CA

    AlliedTravelNetwork • Fairfield, CA, US
    [job_card.full_time]
    AlliedTravelNetwork is working with Cross Country Allied to find a qualified Physical Therapist (PT) in Fairfield, California, 94534!. As an outpatient physical therapist, you'll provide PT services...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Physical Therapist (PT) - $1,810 to $2,181 per week in Fairfield, CA

    Travel Physical Therapist (PT) - $1,810 to $2,181 per week in Fairfield, CA

    Fusion Medical Staffing • Fairfield, CA, US
    [job_card.full_time]
    Travel Physical Therapist (PT).Facility in Fairfield, California.Fusion Medical Staffing is seeking a skilled Physical Therapist for a 13-week travel assignment in Fairfield, California.As a member...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Admissions Coordinator

    Admissions Coordinator

    Moraga Post Acute • Moraga, CA, United States
    [job_card.full_time]
    The primary purpose of your job is to support facility operations by increasing the facility census.Manage the admissions process efficiently to ensure a positive experience for residents, families...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Customer Care Coordinator

    Customer Care Coordinator

    SuperCare Health • Fairfield, CA, US
    [job_card.full_time]
    Improving the lives of those with chronic care diseases while providing solutions to our customers.Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by hel...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Clinical Services Supervisor

    Clinical Services Supervisor

    Sierra Health and Wellness Centers • Concord, CA, US
    [job_card.full_time]
    Clinical Services Supervisor LCSW LMFT LPCC.By transforming the character, we give life back to the people who have lost it through substance abuse and mental health issues.Our Concord inpatient fa...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel Physical Therapist (PT) - $2,067 to $2,150 per week in Fairfield, CA

    Travel Physical Therapist (PT) - $2,067 to $2,150 per week in Fairfield, CA

    AMN Healthcare Allied • FAIRFIELD, CA, US
    [job_card.full_time]
    Job Description & Requirements.Physical Therapist - Outpatient - (PT) .StartDate : ASAP Pay Rate : $2067.Join a team renowned for its high standards at a location that is uniquely pleasurable.F...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Patient Intake Coordinator

    Patient Intake Coordinator

    ClearChoice Dental Implant Centers • Walnut Creek, CA, US
    [job_card.full_time]
    ClearChoice Dental Implant Centers.ClearChoice Dental Implant Centers are a national network of dental implant centers founded in 2005 to provide innovative dental implant care to patients across t...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Department Coordinator, ER

    Department Coordinator, ER

    Ethos Veterinary Health • Concord, CA, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Department Coordinator, Emergency $1500 Hiring Bonus!.At SAGE Concord, we opened a state-of-the-art facility in summer 2022, now the largest Specialty and Emergency Hospital in the East Bay.T...[show_more]
    [last_updated.last_updated_30]
    Benefits Customer Service Coordinator (50k-90k per year)

    Benefits Customer Service Coordinator (50k-90k per year)

    Professional Careers • Fairfield, California
    [job_card.full_time] +1
    We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    PT - Outpatient

    PT - Outpatient

    Select Physical Therapy • Fairfield, CA, United States
    [job_card.full_time]
    Select Physical Therapy - Fairfield, CA.Prime HealthCare Staffing, a national health care staffing company with over 20 years in the business, is looking for an experienced PT for a travel contract...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Physical Therapist (PT) - $2,456 per week in Fairfield, CA

    Travel Physical Therapist (PT) - $2,456 per week in Fairfield, CA

    Medical Solutions • Fairfield, CA, US
    [job_card.full_time]
    A facility in Fairfield, CA is seeking its next amazing PT (Physical Therapist).Read on if this sounds like your perfect fit!. Nurses and allied healthcare professionals are in high demand nationwid...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Clinical Coordinator

    Clinical Coordinator

    AccrueTalent • Walnut Creek, CA, US
    [job_card.full_time]
    Exciting Opportunity : Clinical Coordinator.We are seeking a compassionate and detail-oriented.This role offers a dynamic work environment where you will assist in coordinating patient services, man...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel Physical Therapist (PT) - $2,230 per week in Fairfield, CA

    Travel Physical Therapist (PT) - $2,230 per week in Fairfield, CA

    Triage Staffing LLC • Fairfield, CA, US
    [job_card.full_time]
    Travel Rehab : Physical Therapy Fairfield.Shift Details : 8H Days (12 : 00 AM-12 : 00 PM).Length : 13 WEEKS 13 weeks.Apply for specific facility details.[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Physical Therapist (PT) - $2,485 per week in Fairfield, CA

    Travel Physical Therapist (PT) - $2,485 per week in Fairfield, CA

    Cross Country Allied • Fairfield, CA, US
    [job_card.full_time]
    As an outpatient physical therapist, you'll provide PT services to help patients regain their health and mobility.Working at an outpatient facility, rehabilitation center, private practice or physi...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]