KA Quality Control LeadUniUni • Brea, California, United States, 92821
KA Quality Control Lead
UniUni • Brea, California, United States, 92821
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Act as the primary quality owner for assigned Key Accounts , maintaining close communication with clients on operational quality performance and improvement plans. Lead regular KA quality review meetings with clients and internal stakeholders to review KPIs, exceptions, and corrective actions. Translate client quality requirements and contract SLAs into internal monitoring standards and execution plans. Define, monitor, and continuously improve KA-level quality KPIs , including delivery timeliness, pickup & scan compliance, POD accuracy, tail-end exceptions, and customer complaints. Build and maintain quality dashboards and reporting frameworks to ensure transparency and early risk detection. Identify systemic performance gaps and drive data-backed improvement initiatives. Review and validate client reward / penalty calculations related to service quality performance. Partner with finance and operations teams to minimize compensation exposure through early intervention and quality improvement. Ensure exception data accuracy to support fair and defensible client settlements. Partner closely with operations, warehouse, linehaul, last-mile, customer service, and tech teams to drive quality improvements. Establish and refine standard operating procedures (SOPs) for KA quality control and exception handling. Mentor and guide junior QC or KA support team members, setting standards for quality ownership and execution discipline. Bachelor’s degree or above in Logistics, Supply Chain, Operations Management, Business Analytics , or related fields. 5+ years of experience in logistics operations, quality control, key account management, or exception management , preferably in e-commerce or last-mile delivery. Proven experience owning SLA / KPI performance for large clients or complex operations. Strong analytical capability with proficiency in Excel, BI tools (Tableau / Power BI), and data-driven reporting . Demonstrated ability to lead cross-functional problem-solving and influence stakeholders without direct reporting lines. Excellent communication skills with the ability to explain complex operational issues clearly to both clients and internal teams. Fluent in both Mandarin and English (spoken and written). Experience with TMS / WMS systems and logistics performance metrics strongly preferred.
About UniUni
UniUni is a fast-growing last-mile e-commerce logistics company operating across North America. By combining advanced technology with operational excellence, UniUni delivers reliable, scalable, and customer-centric logistics solutions for a wide range of e-commerce clients. As our Key Account portfolio continues to expand, we are building a stronger quality governance function to ensure service excellence at scale.
About the role
- The KA Quality Control Lead is responsible for owning end-to-end quality performance and exception management for UniUni’s Key Accounts. This role serves as the single point of accountability for client-facing operational quality, ensuring that delivery performance meets contractual SLAs and client expectations.
- You will lead quality monitoring frameworks, drive root-cause analysis for exceptions, coordinate cross-functional corrective actions, and proactively reduce customer escalations and compensation risks. This role requires strong operational judgment, data-driven decision-making, and the ability to influence multiple teams without direct authority.
What you'll do
KA Quality Ownership & Client Interface
Quality Monitoring & KPI Governance
Compensation, Penalty & Risk Control
Cross-Functional Leadership & Process Improvement
Qualifications
PI4bafafe85197-30511-39285008
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Quality Control Lead • Brea, California, United States, 92821
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