Public Trust GenAI Engineer

A company is looking for a GenAI Contact Center Engineer to design, secure, and automate an AWS contact center platform.

Key Responsibilities

Build and manage AWS Connect services, ensuring smooth deployment and operation

Optimize agent and customer experience through analytics and continuous improvements

Develop AI capabilities and internal tools for troubleshooting and operational dashboards

Required Qualifications

Bachelor's degree in Computer Science, Engineering, or related field, or 7+ years of relevant experience

2+ years of hands-on experience with Amazon Connect contact centers

Experience troubleshooting audio quality and network diagnostics

Aptitude in programming, including Lambda functions and AI development

Ability to work in a dynamic environment and manage day-to-day priorities effectively