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Medical Front Office Supervisor
Medical Front Office SupervisorAxes Physical Therapy • Saint Louis, MO, US
Medical Front Office Supervisor

Medical Front Office Supervisor

Axes Physical Therapy • Saint Louis, MO, US
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  • [job_card.full_time]
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Job Description

Job Description

Axes Physical Therapy is continuing to grow, and we're excited to welcome a Medical Front Office Supervisor to our St Louis City clinic! This is a great opportunity to make a meaningful impact while supporting patients, clinicians, and the overall success of our team.

Axes Physical Therapy is

Patient Centered

  • Employee Centered
  • Client Centered

About the Role

The Medical Front Office Supervisor oversees the daily operations of our fast-paced outpatient physical therapy front office. This position plays a key role in ensuring an exceptional patient and client experience through warm, professional communication, efficient scheduling, and accurate collection of patient and insurance information. You'll serve as a supportive resource for the clinical team and collaborate closely with the clinic director and billing departments to ensure proper insurance verification, authorization, and account management.

Essential Responsibilities

  • Uphold and model Axes' core values in all interactions.
  • Deliver patient- and client-centered communication both in person and over the phone.
  • Oversee and ensure timely, accurate scheduling of new and returning patients.
  • Maintain accurate data entry and adherence to front office procedures.
  • Collect and verify insurance information; clearly communicate benefits to patients.
  • Coordinate with the clinical team to schedule follow-up visits appropriately.
  • Conduct follow-up outreach to support consistent patient attendance.
  • Assist with front office inventory and supply management.
  • Support clinic cleanliness and organization, especially within shared and reception areas.
  • Assist therapists and clinical team members with patient care tasks as needed.
  • Help patients complete required documentation.
  • Provide excellent communication with external partners, including referring offices, insurance providers, and case managers.
  • Required Experience

  • Strong relationship-building and interpersonal skills.
  • Excellent organizational skills and attention to detail.
  • Effective time management and the ability to prioritize.
  • Initiative and sound judgment in problem-solving.
  • Clear verbal and written communication skills.
  • Ability to work collaboratively and positively with peers and leadership.
  • Commitment to maintaining confidentiality of all patient / client information.
  • Knowledge of insurance EOBs preferred.
  • Familiarity with EMR and Revenue Cycle Management systems preferred.
  • Required Qualifications

  • Medical office experience : 2+ years (this is not a medical assistant position).
  • Education : High school diploma required; Associate degree preferred.
  • Customer service experience : 3+ years.
  • Computer skills : 3+ years of proficiency.
  • EMR experience : 3+ years.
  • We support our employees with a generous benefits package. All full-time employees receive the benefits below.

    Employer Contributions to Benefits include :

    Medical Insurance

    401k with company contribution

    Employer Paid Benefits include :

    Life Insurance

    Holiday Pay

    Paid Time Off

    Apply Now to Join the Fun!!

    Axes Physical Therapy is an Equal Opportunity Employer

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