Technical Product Support SpecialistVirtualVocations • Austin, Texas, United States
Technical Product Support Specialist
VirtualVocations • Austin, Texas, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Technical Product Support Specialist.
Key Responsibilities
Serve as the final escalation point for complex technical issues, troubleshooting and providing effective workaround solutions
Analyze support data to identify user friction points and document feature requests to influence the product roadmap
Maintain system synchronization and data hygiene between support ticketing tools and product development information systems
Required Qualifications
1+ years in Technical Support or Software Quality Assurance (QA)
Bachelor's degree in a related field or equivalent practical experience
Proficiency in Excel; experience with SQL, Jira, and formal Software Quality (QA) processes is preferred
Exceptional critical thinking skills with a proven ability to perform root cause analysis
Deep commitment to customer satisfaction and a self-driven attitude
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