Talent.com
Emerging Store Manager
Emerging Store ManagerWalgreens • Holly Springs, NC, US
Emerging Store Manager

Emerging Store Manager

Walgreens • Holly Springs, NC, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Emerging Store Manager

Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store. Supports Store Manager with the overall operation of the store to achieve company deliverables; Works alternate schedule with the Store Manager with minimal overlap; Assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability. Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

  • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
  • Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and builds loyalty.
  • Accountable for improving on overall customer service metrics.

Operations

  • Supervises the operation of the store and team members, including assigning daily activities, delegating tasks to team members, opening / closing / changing shifts, approving time records, time off and managing other scheduling conflicts to ensure proper team member coverage.
  • Collaborates with external partners to drive the future of their Walgreen store. Identifies ways to support external partnerships and services as a resource for Pharmacy Operations Manager in seeking community outreach opportunities.
  • Supports Store Manager in leveraging data, analysis, and team member input to make fact-based decisions, follow-up, and monitor impact.
  • Supervises the control of the store cash management including but not limited to register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping.
  • Supervises front end and pharmacy inventory, completing resets / revisions and price changes; analyzes front end and pharmacy inventory trends to create corrective action plans; trains / coaches team members to follow inventory standard operating procedures.
  • Ensures execution of operational feedback from the Store Manager and District Manager through delegation and supervision of team members.
  • Ensures that store interior and exterior are clean and presentable; manages repair and maintenance; responds to emergencies.
  • Ensures team members have a working knowledge of all computer and technology systems and software.
  • Provides for the safety and well-being of team members; effectively utilizes the Security Operations Center.
  • Complies with all company policies and procedures, manages operations of assigned location including strict compliance with any and all applicable laws and regulations, including sale of alcohol, tobacco, fresh food, and pharmacy products.
  • Completes special assignments and other tasks as assigned.

    • Full Store Operation Business Performance Management

  • Independently analyzes financial and performance data; creates action plans to support achievement of business deliverables.
  • Uses operating statements, key performance indicators, and other relevant tools to engage the team; drive solutions and actions for store improvement. Collaborates with Store Manager to identify sales opportunities, gain insights, to ensure growth and performance of the store through new initiatives as directed by the Support Center.
  • Supports Pharmacy during busy periods, including serving as a pharmacy technician, when necessary.

    • People & Performance Management

  • Primarily responsible for leading and training team members; provides training, mentoring, coaching, and support to enable team members' career development. Responsible for team member discipline, coaching meetings, and makes recommendation regarding team member performance management, including discipline and termination when appropriate.
  • Manages team member performance by assigning responsibilities, developing performance plans, setting goals and expectations, observing performance, providing feedback and giving recognition to enhance effectiveness of individual team members and overall team.
  • Acquires and retains talent, builds pipelines to keep store properly staffed, and ensures a diverse pipeline of future leaders. Anticipates short and long-term staffing needs, develops talent plan, manages candidate pool, participates in the interview process and makes hiring decisions.
  • Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.
  • Establishes a culture of accountability through clear expectations and performance management, Performance Improvement Plans, and constructive discipline.

    • Training & Personal Development

  • Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager, District Manager and company leaders.
  • Monitors own performance, seeks continuous feedback from leader and team members, and commits to self-development; has an Individual Development Plan in place.
  • Obtains and maintains valid pharmacy technician license as required by state.

    • Communications

  • Communicates regularly with team members through one-on-one discussions, group meetings to ensure communication is open between leaders and team members. Actively responds to team member questions or concerns.
  • Assists Store Manager in planning and communicating the company and store strategy.

    • External Basic Qualifications

  • Bachelor's degree with a solid academic record, all majors welcome OR satisfactorily completed a Walgreens Community Internship Program OR High School Diploma / GED and two years of experience in a supervisory position (does not require experience with direct reports).
  • Demonstrated leadership abilities that include professional business ethics, self-motivation, and strong communication skills and strong business acumen.
  • Completion of Store Manager training program (LEAP) or willingness to complete Walgreens Leadership Essentials training (for individuals placed in ESM role on or after June 1, 2021) within 12 weeks of ESM start date.
  • Must be fluent in reading, writing, and speaking English (except in Puerto Rico)
  • Willingness to work flexible schedule including extended days, evenings, and weekend hours.
  • Willingness to accept promotion into a Store Manager position, if promotion is offered, which could require relocation to a different store location.
  • Ability to transfer to other Walgreens retail assets located within the same hiring Area.

    • Preferred Qualifications

  • Bachelor's Degree.
  • Internal candidates : Management experience, including supervising others, managing, and assigning work. Experience across both front-end and pharmacy.
  • External candidates : Business majors. Prior retail or food industry experience.

    • We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability / veterans.

    This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $45,000 - $71,550. The actual salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors.

    This role will remain open until filled.

    Employment Type : Full-time

    Job Function : Retail

    Campus Req? : No

    Store : 12063-ZEBULON NC

    District : 698-KNIGHTDALE NC

    Common Location : 101 W GANNON AVE,ZEBULON,NC,27597-02623-12063-S

    Full District Office Address : 11201 DURANT RD,RALEIGH,NC,27614

    [job_alerts.create_a_job]

    Emerging Store Manager • Holly Springs, NC, US

    [internal_linking.similar_jobs]
    Store Manager

    Store Manager

    Citi Trends • Spring Lake, NC, US
    [job_card.full_time]
    The Store Manager is responsible for playing a critical role in providing support to merchandising, operational and human resources functions for an individual store to achieve or exceed planned sa...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Assistant Store Manager

    Assistant Store Manager

    Janie and Jack LLC • Durham, NC, US
    [job_card.full_time]
    Janie and Jack is looking for an inspired Assistant Store Manager to become an integral part of our team! The Assistant Store Manager is a champion of the business and leads confidently to drive ex...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Retail Store Manager - New Hope Commons

    Retail Store Manager - New Hope Commons

    Bath & Body Works • Durham, NC, United States
    [job_card.full_time]
    Description Career Development | Medical, Dental and Vision Benefits | 401k Plan | PTO | 40% Discount | Parental Leave | Fun Stores At Bath & Body Works, everyone belongs.We are committed to crea...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Assistant Store Manager

    Assistant Store Manager

    MODE Consignment Boutique • Durham, NC, US
    [job_card.full_time]
    MODE Consignment Boutique is a trendy consignment store where shoppers can find a variety of women's clothing, shoes, handbags, jewelry, and more. We offer a range of items from popular brands s...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Store Supervisor - Urgently Hiring

    Store Supervisor - Urgently Hiring

    Taco Bell - Canton • Canton, North Carolina, United States
    [job_card.full_time] +1
    Taco Bell - Canton is looking for a full time or part time Store Supervisor for our location in Canton, NC.As a Store Manager, you will assist the General Manager in managing the operations and sta...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Store Manager in Training (MIT)

    Store Manager in Training (MIT)

    Insomnia Cookies • Durham, NC, United States
    [job_card.full_time]
    Insomnia Cookies is actively hiring for a full-time hourly.Store Manager in Training (MIT).West Main Street Durham, NC 27701. Our sweet MIT perks & compensation : .Market competitive hourly compensati...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Store Manager

    Store Manager

    BibliU • Durham, NC, US
    [job_card.full_time] +1
    Location : Durham Tech Community College, 1637 E Lawson St, Durham, North Carolina, 27703.Contract Type : Full-Time, Permanent. Working Hours : 40 hours per week.BibliU is an award-winning education com...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Store Manager

    Store Manager

    Kimbrell's Furniture • Durham, NC, US
    [job_card.full_time]
    Store Managers for our Carolina locations! We are looking for energetic, positive professionals who are highly experienced in retail management to join our team. Are you an amazing leader, who wants...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Assistant Store Manager - Aero #814 Southpoint

    Assistant Store Manager - Aero #814 Southpoint

    Aropostale • Durham, NC, US
    [job_card.full_time]
    As an Assistant Store Manager, you will support the Store Manager to build a team that delivers results through providing an amazing customer experience. You also share the responsibility to execute...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    ASST STORE MANAGER - DGPP in BROADWAY, NC S09478

    ASST STORE MANAGER - DGPP in BROADWAY, NC S09478

    Dollar General Corporation • Broadway, NC, United States
    [job_card.full_time]
    Work Where You Matter At Dollar General, our mission is Serving Others! We value each and every one of our employees.Whether you are looking to launch a new career in one of our many convenient St...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    General Manager04461 Cole Mill Rd

    General Manager04461 Cole Mill Rd

    Domino's Franchise • Durham, NC, United States
    [job_card.full_time]
    Lead a team of delivery drivers and csr’s to ensure orders are expedited quickly and correctly.When closing, responsible for end of the night bank deposits. When closing, responsible for doing a nig...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Store Manager

    Store Manager

    Joe Van Gogh Inc • Durham, NC, US
    [job_card.full_time]
    The Store Manager (SM) utilizes strong leadership and interpersonal communication skills to ensure best practices from all store team members in areas of product preparation, customer experience, a...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Seasonal Store Manager (103-03)

    Seasonal Store Manager (103-03)

    Hickory Farms LLC • Durham, NC, US
    [job_card.temporary]
    These are seasonal roles with Noor Staffing Group, representing Hickory Farms.You’ll work with Hickory Farms products but be employed by Noor Staffing Group. Since 1951, Hickory Farms has conn...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Abercrombie & Fitch - Key Lead, Streets at Southpoint

    Abercrombie & Fitch - Key Lead, Streets at Southpoint

    Abercrombie & Fitch • Durham, NC, US
    [job_card.full_time]
    Key Lead, Streets At Southpoint.The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Merchandising Team Manager

    Merchandising Team Manager

    Belk • Durham, NC, US
    [job_card.full_time]
    The Merchandising Team Manager is responsible for managing all customer facing store merchandising; including placement of new receipts, visual presentation, floor sets, customer Omni experience an...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Store Team Lead

    Store Team Lead

    Academy Sports and Outdoors • Apex, NC, US
    [job_card.full_time]
    Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth. At Academy Sports + Outdoors, our Purpose is to make it easier for everyon...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Acting Asst Store Mgr Ne

    Acting Asst Store Mgr Ne

    Williams-Sonoma • Durham, NC, US
    [job_card.full_time] +1
    Assistant Manager Of Sales And Service.Our mission is to enhance the quality of our customers' lives at home.We put the customer at the center of everything we do, every day.Our corporate values th...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Assistant Store Manager

    Assistant Store Manager

    Feeders Pet Supply • Chapel Hill, NC, US
    [job_card.full_time]
    Feeders Pet Supply is seeking an.The Assistant Store Manager maintains accurate inventory and sales records and identifies loss areas. Ensures compliance with security, sales, and recordkeeping prac...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]