Lab Concierge - Days

This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Various outside weather conditions

Job Description

Location / Division Specific Information

Thousand Oaks, CA

Shift Information

Monday - Friday 8 : 00-4 : 30pm (overtime as expected for critical services)

Discover Impactful Work :

This position is focused on service delivery excellence for UnityTM Lab Services – a division of Thermo Fisher responsible for providing onsite services at customers locations. We provide services at over 400 customer sites globally. This position directly supports our onsite clients by facilitating Lab Concierge Services – interfacing daily with lab end users, field service engineers, and other integrated service providers to ensure operations of lab equipment.

A day in the Life :

Working within Computerized Maintenance Management System (CMMS), to providing updates to equipment work order records. Maintaining CMMS records for incoming equipment including vendor service records, equipment trackers, and equipment pick up records. Coordinate scheduling of equipment with internal customer and external vendors as applicable including generating and tracking of monthly PMs due lists.

Perform vendor escorting for work site activities

Support the procurement of materials for equipment management such as lab consumables

Generate client requested reports as requested, including open work orders, work order status, and pending service requests

Extensive Customer Service including timely response to all service status requests. Independently makes decisions and applies available resources to meet customer requirements and communicates any customer issues or potential problems

Serve as the first point of contact for any lab support service questions

Maintain safety awareness, by maintaining and authoring Work Instructions and performing PPE assessments. Promote a safe work environment through various safety initiatives within functional area. Following well defined procedures as outlined by Best Practices, SOP’s & work instructions. Take direction from Site Supervisor / Sr. Manager regarding daily duties.

Promotes personal growth and development by staying abreast of new policies and improvements without the presence of site trainer and management team

Listens to customer concerns, effectively diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times

Works optimally with a diverse cross-functional team

Embraces Practical Process Improvement (PPI) methodologies

Positively represent Thermo Fisher Scientific at all times throughout customer locations.

Attend required training sessions.

Other duties as assigned

How will you get here?

Education

High School Diploma / GED or equivalent

Associates / Bachelors preferred

Experience

Laboratory and in GXP environments experience

Utilization of Good Documentation Practices in all record keeping

2-+ years of progressive relevant experience preferred

2+ years in customer service environment

Knowledge, Skills, Abilities

Demonstrated verbal, written and presentation skills. Proven excellence in client service. Strong communication skills and proactive approach in all duties

Must maintain Thermo Fisher Scientifics’ Four-I Values

Computer / software skills (i.e. Outlook, Excel, Word, PowerPoint)

Strong analytical, detail oriented, and critical thinking abilities to problem solve, make timely decisions, and coordinate multiple overlapping priorities, while functioning in a fast paced team environment

Good time management and organizational skills!

Must be able to work overtime as required

Working Conditions :

Works primarily at customer locations, in office environment to include cubicles and / or in and around shipping / receiving docks, stock rooms, storage locations and laboratory environments

Extensive walking / standing may be required for 75-85% of the day

May pass through areas where chemical based allergens may be in use (such as penicillin, tetracycline, etc)

Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets and / or safety gloves

Some areas require steel toe shoes, bump hats and / or safety glasses

Must be able to work hours required to get the job done

Compensation and Benefits

The hourly pay range estimated for this position based in California is $20.72–$31.10.

This position may also be eligible to receive a variable annual bonus based on company, team, and / or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes :

A choice of national medical and dental plans, and a national vision plan, including health incentive programs

Employee assistance and family support programs, including commuter benefits and tuition reimbursement

At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit :

https : / / jobs.thermofisher.com / global / en / total-rewards

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