Client Success ManagerVarsity Technologies • Boston, MA, US
Client Success Manager
Varsity Technologies • Boston, MA, US
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
- [filters.remote]
- [filters_job_card.quick_apply]
[job_card.job_description]Identify and manage client requests for new projects, products, trainings, appdev and services. Collaborate internally and externally to ensure successful project delivery and technology roadmap opportunities execution, aligning client initiatives effectively with annual goals. Supervise Vendors management. Lead onboarding and post-onboarding activities, including end-user training. Conduct recurring success calls to review goals, metrics, and service performance. Monitor client compliance with Varsity’s standards and proactively address challenges. Drive account growth through upselling and cross-selling aligned with client needs. Track and report on client satisfaction, retention, and portfolio growth. Client Retention Rate. Client Satisfaction Score (CSAT). Revenue growth and service adoption. Client subscription renewal rate. Strategic engagement frequency. Bachelor’s degree preferred or equivalent experience. Minimun of 4 years working experience. Proven experience in client success, account management, or consulting within Managed Services or IT. Strong business acumen and ability to translate technical risk into business impact. Knowledge of Cybersecurity, Cloud Solutions, and Managed IT Services highly desired. Excellent communication, negotiation, and presentation skills, including experience with C-level executives. Ability to manage multiple priorities in a fast-paced environment. Proficiency in CRM tools (e.g., Salesforce) and IT management platforms (e.g., ConnectWise).
Varsity is an MSP and AI Technology Services company that assists social good companies in healthcare, non profit, education, and startups. Our services have been developed to help customers adopt AI and Data intelligence technologies, improve productivity of staff, lower costs, and address cybersecurity compliance and risk management.
At Varsity Technologies, we go beyond traditional account management. Our Client Success Managers (CSMs) are strategic partners who help mission-driven organizations leverage technology to achieve their goals. Acting as trusted advisors, CSMs understand both the business and technical landscape, ensuring clients realize the full value of their IT investments while advancing technology maturity and security posture.
This role combines relationship management, strategic planning, and operational excellence. You’ll collaborate across teams, educate clients, and proactively solve problems - not just sell solutions. If you thrive in a dynamic environment and want to make a social impact through technology, this is the role for you.
Responsibilities
Strategic Client Engagement (30%)
- Build and maintain strong, long-lasting relationships with client stakeholders and executive sponsors. Minimize retention rate.
- Lead Budget Planning Meetings and IT Ops Meetings to align technology initiatives with business goals, revise client's progresses and opportunities open / closed.
- Act as a trusted advisor by understanding client strategies, challenges, and mapping these to Varsity’s service offerings.
- Prepare proposals, quotes, and lead renewal discussions.
Project & Service Coordination (30%)
Client Success & Retention (40%)
Key Performance Indicators (KPIs)
Requirements
[job_alerts.create_a_job]
Client Manager • Boston, MA, US
[internal_linking.related_jobs]
Maestro is the value creation platform designed exclusively for the Private Equity industry.Backed by S&P Global, Accordion Partners and several General Partners from the PE industry, Maestro helps...[show_more]
Contamos con un equipo sólido y robusto de consultores especializados en búsqueda y selección de personal, así como en consultoría en diversos temas asociado al Talento Humano en múltiples sectores...[show_more]
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.We are seeking a Director...[show_more]
Customer Success Manager (CSM).Kosmos enables secure, user-controlled digital identities for citizens, customers, and workforces.
Through advanced passwordless authentication and identity verificati...[show_more]
A company is looking for a Client Success Manager to support clients within the Managed Security Solutions business unit.
Key Responsibilities Briefing new clients on operational execution and exp...[show_more]
At Dolead, we align marketing, sales, and data to turn media investment into real pipeline.In short : we launch paid campaigns faster, integrate data with confidence, and deliver sales-ready leads a...[show_more]
Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada.
We provide exceptional customized service with an emp...[show_more]
Since 2011, General Assembly has transformed tens of thousands of careers through pioneering, experiential education in today's most in-demand skills.
As featured in The Economist, Wired, and The Ne...[show_more]
The Customer Success team is a dynamic global organization where the work evolves daily.The team develops and executes data-driven processes to deliver a world-class customer experience.Your focus ...[show_more]
ArmorCode is on a mission to supercharge security teams with a new model to reduce risk and burn down critical security tech debt.
With its AI-powered ASPM platform, ArmorCode integrates with all yo...[show_more]
Customer Success Team empowers countries, businesses, and individuals to prepare for and manage weather-related challenges that affect their operations, safety, and bottom line.We're looking for an...[show_more]
Validity is looking for a Customer Success Manager to join our team in our Boston, MA office.The CSM is responsible for creating and nurturing relationships with a set of customers and for ensuring...[show_more]
The following is a job opportunity with Datadog.Please review the details below.This job requires you to be in the office three days a week.
All open locations for this role are listed at the top of...[show_more]
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
The Customer Onboarding Organization partners with new and existing athe...[show_more]
Pega provides innovative technology to the world's most innovative organizations.As the recognized industry leader in strategic business applications, we challenge companies to rethink the way they...[show_more]
CLIENT SUCCESS MANAGER METRICS 85% weekly completion of categorizing transactions 100% weekly touch base with the client 85% month-end completion by the 10th of the month •This position is a collabo...[show_more]
Customer Success Manager (CSM) Contract Optimizations.Healthcare is innovating and you can be a part of it! Getting data from one provider to another, or from a provider to a health insurance comp...[show_more]
The AI orchestration of your wildest imagination.AI workflow orchestration platform built for the new era of AI.We give technical teams the freedom of code with the speed of no-code, so they can au...[show_more]
Client Success Manager
Maestro • Boston, MA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
VIP Relationship Manager / Client Success Manager (CSM)
Laborintos • Boston, Massachusetts, .US
[job_card.full_time]
[filters_job_card.quick_apply]
[last_updated.last_updated_variable_days]
Director, Client Success
Affirm • Boston, MA, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Success Manager - Federal
1Kosmos • Boston, MA, US
[job_card.full_time] +2
[last_updated.last_updated_30] • [promoted]
Client Success Manager
VirtualVocations • Dorchester, Massachusetts, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Success Manager - NAM 2025
Dolead • Boston, MA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Solutions Success Manager
Granite Telecommunications • Quincy, MA, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Client Success Manager
General Assembly • Boston, MA, US
[job_card.full_time] +1
[last_updated.last_updated_variable_days] • [promoted]
Customer Success Manager
S&P Global • Boston, MA, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Success Manager - USA
ArmorCode • Boston, MA, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Enterprise Customer Success Manager
Tomorrow.io • Boston, MA, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Success Manager
Validity • Boston, MA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Success Manager - Boston
Datadog • Boston, MA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Onboarding Success Manager, Group
athenahealth • Boston, MA, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Senior Client Success Manager - FS / Banking
Boston Staffing • Boston, MA, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Client Success Manager
Blue Skies of Texas • Cambridge, MA, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Success Manager, Contract Optimization
Rhapsody • Boston, MA, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Success Manager - High Touch (East Coast)
n8n • Boston, MA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]