Patient Care Coordinator

Patient Care Coordinator

The Patient Care Coordinator is responsible for assisting with the planning, organizing, staffing, directing, and
coordinating the Assisted Living and Memory Care neighborhoods to ensure quality care for residents; be
knowledgeable of and implement federal, state and local regulations for a safe and engaging experience for the
residents, personnel, and physical environment.

KEY RESPONSIBILITIES:

● Assists with the oversight of the care of the Assisted Living and Memory Care neighborhoods and assists
with the direction of the day-to-day functions of staff
● Ensures that emotional, physical, psychological, and safety needs are met through all program services and
activities
● Assists with managing labor costs, supplies and other line items in department budget
● Meets with staff and support personnel to plan and schedule shifts, services, programs and activities
● Assists with the supervision and development of the performance of all care department team members
● Assists with the supervision of employees. Assists with interviewing, hiring, and training employees;
planning, assigning, and directing work; appraising performance; rewarding and disciplining employees;
addressing complaints and resolving problems
● Assists with the supervision and provide daily care services to residents, including but not limited to:
Completion of care assessments and resident care plans, discussing changes in resident condition with
physicians and responsible party members, introducing interventions to reduce falls based on individual
resident needs, etc., reviewing progress notes, medication and care task records. Also provide medication
administration and help with resident care, as needed
● Assists with the implementation, coordination and management of person-centered care based on
company's philosophy, mission and core values
● Direct resident well-being according to State regulations to ensure appropriate and acceptable standards
of care and adequate staffing
● In collaboration with Director of Wellness, coordinate, complete, and/or review data reports and queries
in compliance with Company's Resident Care Quality & Analytics program and protocols
● In collaboration with Director of Wellness, conducting care conferences and completing timely
assessments and accurate care plans in the electronic health record, plus communication with Business
Office Manager any additional care given for accurate resident billing
● Maintain a working knowledge of state regulations, policies and procedures, dictated for compliance
● Assist with initial and on-going training for caregiving team members as well as other community team
members as necessary and as applicable based on State-specific regulations as well as Company's policies
and procedures
● In conjunction with the community's multidisciplinary team, coordinate the resident move-in process
including screening, assessment, care planning and team assignments
● Ensure appropriate delivery of services as identified in resident care plans by delegating, verifying and
communicating verbal and written expectations to caregiving team members
● Participate in on-going resident assessment and determination of care needs as required by State-specific
regulations and Company's policies and procedures
● Collaborate with, and monitor, external services providers to ensure the most appropriate and highest
level of service is provided to each resident
● Ensure compliance with OSHA, FDA and Fire safety standards relative to wellness systems and resident
care
● Other duties as assigned

TALENT:

Execution
Multi-tasks and easily prioritizes
Takes ownership and responsibility
Executes with diligence
Hard work ethic
Influencing
Strong communication and sets clear expectations
Influences others to take action
Is in tune with how to manage individuals
Leads with Integrity and excellence
Natural leadership and management
Strategic Planning
Able to see multiple solutions to a problem
Ability to anticipate and resolve problems
Critical thinking
Relationship Building
Ability to build relationships with personnel, residents, family members, visitors, community and the general public
Quickly builds trust with individuals and teams
Ability to deal with conflict and have difficult conversations

SKILLS & KNOWLEDGE:

● Must demonstrate the knowledge and skills necessary to provide care appropriate to the age-related
needs of the residents served
● The changes associated with dementia illnesses, how they affect the individual's ability to function, and
the adaptive strategies that help maintain a resident's remaining abilities
EXPERIENCE:
● At least one year of management experience in an assisted living or senior care setting
● Candidates will be considered with caregiver certifications beneficial to the community and management
experience
● Prefer two (2) years' experience working with persons with dementia

CERTIFICATIONS:

● Adult Basic First Aid
● CPR

EDUCATION:

● Associate's degree in a Health Care related field, Social Work, Psychology, or Gerontology is preferred
● Colorado Qualified Medication Administration Person (QMAP) qualification (for individuals that are not
licensed in nursing)
● Prefer LPN license; Current state nursing license issued by appropriate state licensing agency; as required by
law, attend in-service educations within the community in senior living preferred

WORK AREA AND ENVIRONMENT:

● Works in all areas of the community
● Moves intermittently during working hours
● Is subject to frequent interruptions
● Is involved with residents, personnel, visitors, government agencies/personnel, etc., under all conditions
and circumstances
● Is subject to hostile and emotionally upset residents, family members, etc.
● Works collaboratively with the on-site Executive Director who has ultimate operational control over the
campus
● Communicates with the maintenance personnel, nursing staff, and other department supervisors
● Works beyond normal duty hours, on weekends, and in other positions temporarily, when necessary
● Is subject to call back during emergency conditions (e.g., severe weather, evacuation, post-disaster, etc.)
● Is subject to injury from falls, burns from equipment, odors, etc. throughout the workday, as well as
reactions from dust, disinfectants, tobacco smoke, and other air contaminants
● Is subject to exposure to infectious waste, diseases, conditions, etc., including TB and the AIDS and
Hepatitis B viruses
● May be subject to the handling of and exposure to hazardous chemicals

PHYSICAL AND SENSORY REQUIREMENTS:

● Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile
people within the community
● Must meet the general health requirements set forth by the policies of this community, which include a
mental and physical examination
● Must possess sight/hearing senses, or use prosthetics that will enable these senses to function adequately
so that the requirements of this position can be fully met
● Must be able to push, pull, move, and /or lift a minimum of 25 pounds to a minimum height of 5 feet and
be able to push, pull, move, and/or carry such weight a minimum distance of 50 feet
● May be necessary to assist in the evacuation of residents during emergency situations

OTHER:

● Reports to: Executive Director of Community
● Travel (minimal)
● Flexibility with schedule
● Must maintain valid, unrestricted Colorado driver's license