Veterinary Care Coordinator

A company is looking for a Call Center Representative to provide compassionate customer service in a remote setting.

Key Responsibilities

Guide emotional conversations regarding end-of-life and quality-of-life care for pets

Engage in positive interactions and provide customer service to pet families

Gather and document pet medical information while adhering to performance standards

Required Qualifications, Training, and Education

Experience in high call volume, customer service, or call center environments

Wired Ethernet connection is required; satellite internet and hotspots are not supported

Ability to quickly learn custom software and programs

Previous experience in a work-from-home environment

Must attend a mandatory 4-week intensive training program at the start of employment