Service Sales Specialist

Description

Position Purpose

The Mechanical Solutions Service Sales Specialist assists the Proactive Sales Team and communicates with internal / external sales personnel, operations team, clients, and suppliers to support excellent service delivery and an efficient & effective sales process.

Pay Range : $25.00 - $35.00 per hour, plus potential profit share.

Benefits

Medical, Dental and Vision Insurance, Voluntary Life Insurance, Voluntary Accident and Critical Care Insurance, Basic Life, Short-Term and Long-Term Disability, Employee Assistance Program (EAP), 401(k) with Employer Matching contributions, Profit Sharing / Bonus / Commission Program as applicable, Paid Time Off, Paid Community Service Day, 8 Paid holidays, Tuition Reimbursement, Pet Insurance, Legal and IDShield are offered to eligible employees.

Essential Duties and Responsibilities

To perform this job successfully, you must be able to perform each essential duty satisfactorily. Other duties or tasks assigned as required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The essential functions of this position include but are not limited to :

• Collect, organize, and standardize site, safety, and HVAC equipment information submitted by Proactive Sales and Field Teams, including photos, make, model, and serial numbers.
• Research and compile relevant service documentation, including equipment IOMs, specialty service requirements, and required or recommended materials, with consideration for cost-effective and sustainable sourcing options.
• Develop new service agreement estimates by accurately entering equipment details, applying standard scopes of work, and creating preliminary labor plans.
• Coordinate and track bid timelines by preparing required documentation in advance and issuing timely reminders to support on-time submissions.
• Update existing agreements by revising consumable costs (e.g., filters, belts, and other materials), obtaining vendor or subcontractor quotes, and incorporating field-identified corrections.
• Review and update tasking standards based on the most current equipment information, IOM requirements, and consumable needs.
• Maintain accurate photo documentation by obtaining updated images and ensuring all photo records are complete and correctly formatted.
• Ensure all agreements have the latest tasking versions deployed and aligned with current operational standards.
• Process renewals for existing agreements, including house accounts and auto-renewal requests, and complete simple contract performance checks.
• Conduct proactive account management by auditing service information, developing CRM-based Client Care Call plans, making follow-up calls, triaging customer needs, and logging all actions in the CRM.
• Support proactive sales and marketing by maintaining accurate resources, developing new tools or materials, and identifying opportunities for process improvements.
• Route new leads to the appropriate team members in alignment with current lead-ownership standards.
• Other duties as assigned.

Qualifications

Preferred Qualifications

Physical Requirements

Environment

Hazards

Competencies

To perform this position successfully, an individual must display the following qualities.

LONG Building Technologies, Inc. is a leading provider of HVAC equipment and contracting services, serving commercial clients. With a strong commitment to quality and customer satisfaction, we pride ourselves on delivering innovative solutions and exceptional service. Our company operates in an environment where unions play a significant role, ensuring fair labor practices and adherence to industry standards.

At LONG Building Technologies, we don't just accept differences - we celebrate it, and we thrive on it for the benefit of our co-workers, our customers, and our company. We are proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.