Call By Call Manager

Job Description

Job Description

Jake’s Heating, Air & Plumbing is looking for a Dispatcher / Call By Call Manager  who thrives in the middle of the action. If you know how to manage chaos, support technicians, and keep operations running like a well-oiled machine, this is your spot.

We’re a family-owned HVAC and plumbing company that’s been proudly serving our community since 2006. We take pride in delivering top-quality plumbing services and home comfort solutions our customers can count on.

Your Role

As the Dispatcher, you’ll be the operational hub — managing service calls in real time, dispatching technicians, analyzing ticket performance, and making sure every job runs smoothly from start to finish.

Responsibilities

• Monitor and manage incoming HVAC and plumbing service calls in real time
• Dispatch technicians based on availability, proximity, and job priority
• Conduct post-call reviews with technicians on job performance and ticket details
• Provide field support, pricing guidance, and quick decision-making when needed
• Communicate with customers for scheduling, updates, and satisfaction follow-up
• Track job progress, materials used, and technician productivity metrics
• Collaborate with the office team for accurate billing and customer records
• Identify upsell opportunities and coach technicians to improve performance
• Maintain daily summaries and logs to measure success

What You’ll Need

Why You’ll Love Working Here