Call By Call ManagerJake's Heating, Air, & Plumbing • Knightstown, IN, US
Call By Call Manager
Jake's Heating, Air, & Plumbing • Knightstown, IN, US
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Prior experience in dispatching, service coordination, or call center operations (HVAC or plumbing preferred) Strong multitasking, communication, and organizational skills Ability to stay calm under pressure and solve problems quickly Familiarity with plumbing or HVAC service terminology is a plus Comfortable using scheduling software and CRMs (ServiceTitan experience preferred) Team-focused mindset with a customer-first attitude Performance-based bonuses or commissions Consistent daytime schedule with predictable hours Career growth opportunities and leadership development Positive, supportive, and fast-paced work environment Work with a trusted, family-owned company that’s been serving the community since 2006
Job Description
Job Description
Jake’s Heating, Air & Plumbing is looking for a Dispatcher / Call By Call Manager who thrives in the middle of the action. If you know how to manage chaos, support technicians, and keep operations running like a well-oiled machine, this is your spot.
We’re a family-owned HVAC and plumbing company that’s been proudly serving our community since 2006. We take pride in delivering top-quality plumbing services and home comfort solutions our customers can count on.
Your Role
As the Dispatcher, you’ll be the operational hub — managing service calls in real time, dispatching technicians, analyzing ticket performance, and making sure every job runs smoothly from start to finish.
Responsibilities
- Monitor and manage incoming HVAC and plumbing service calls in real time
- Dispatch technicians based on availability, proximity, and job priority
- Conduct post-call reviews with technicians on job performance and ticket details
- Provide field support, pricing guidance, and quick decision-making when needed
- Communicate with customers for scheduling, updates, and satisfaction follow-up
- Track job progress, materials used, and technician productivity metrics
- Collaborate with the office team for accurate billing and customer records
- Identify upsell opportunities and coach technicians to improve performance
- Maintain daily summaries and logs to measure success
What You’ll Need
Why You’ll Love Working Here
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Manager • Knightstown, IN, US
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