Business System Manager - Wire Services

Business System Manager (BSM) for Wire

On site in Memphis, TN, Lafayette, LA, Metairie, LA, Birmingham, AL, or Knoxville, TN At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.

Position Overview

The Business System Manager (BSM) for Wire has primary responsibility for managing the wire system(s) and is accountable to all system stakeholders that use or are affected by the use of the wire system(s). The BSM manages the daily functions of the wire system(s) to include oversight of business requirements, defects, communications, system access, user acceptance testing and production certification. The BSM plays a key role in defining solutions for production problems, conversions, de-conversions, new products, enhancements and regulatory changes. The BSM is the primary contact for issues or changes related to business functions supported by the system(s). The BSM partners with business unit managers in Operations to deliver agreed upon business objectives. The BSM analyzes those objectives, translates them into system requirements with the Technology BA, designs business processes and drives initiatives to support these processes. The BSM also analyzes, measures and reports on the status of implementation efforts.

Essential Duties and Responsibilities

Consultation and Analysis

• Drives initiatives and has primary responsibility for approving business requirements
• Manages definition of business case and approves business requirements and functional designs for system enhancements
• Considers impact to vendor, workflow of existing processes and other related systems
• Uses analytical skills to streamline business processes
• Understands and applies limitations and unique advantages of existing enterprise capabilities
• Analyzes marketplace, industry, company and technology trends and best practices
• Influences external business partners and service providers regarding priorities, software selection, vendor selection, etc.
• Designs and documents business processes to improve efficiency
• Actively listens and interprets requirements and specifications to ensure optimal functional designs and identify potential issues and shortfalls
• Develops solutions to business problems or new business requirements
• Creates maps of current and future processes
• Manages system SLAs, Disaster Recovery and Business Continuity, and user access
• Serves as primary subject matter expert contact for the system
• Defines and drives system strategy to align with organizational strategies
• Researches and analyzes the root cause of system issues

Execution

Communication

Knowledge

In-depth knowledge of multiple operations areas and functions Understanding of business processes and functions for loans, deposits, and other products Awareness of regulatory environment and implications

Education and / or Work Experience Requirements

Skills

Abilities

Job Qualifications

Utmost commitment to quality Strong customer orientation Bachelor's degree or related experience 5 or more years system implementation and / or operations experience

About Us

First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com .

Benefit Highlights

Medical with wellness incentives, dental, and vision HSA with company match Maternity and parental leave Tuition reimbursement Mentor program 401(k) with 6% match More FirstHorizon.com / First-Horizon-National-Corporation / Careers / Our-Benefits