Talent.com
Director of Quality Assurance
Director of Quality AssuranceChildren's Services of Roxbury, Inc. • Boston, MA, United States
Director of Quality Assurance

Director of Quality Assurance

Children's Services of Roxbury, Inc. • Boston, MA, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Director of Quality Assurance

Children's Services of Roxbury, Inc.

Watertown, MA

Base pay range

$70,000 - $80,000 per year

About The Position

The Quality Assurance Director leads quality assurance, compliance, and training oversight across the Behavioral Health Department. This leadership role ensures CSR’s behavioral health programs maintain the highest standards of service quality, regulatory compliance, and effectiveness. The Director supervises the Training & Staff Development Specialist, Office Manager, and Quality Coordinators, and drives data‑informed improvement initiatives, clinic licensing compliance, and staff development across all BHD programs.

Key Responsibilities

  • Hiring, Onboarding & Training Oversight : develop and maintain hiring and onboarding workflows with HR; ensure structured, trauma‑informed onboarding; supervise the Training & Staff Development Specialist and oversee ongoing staff training and CBHI / internal compliance.
  • Quality Assurance & Performance Monitoring : design and implement a data‑driven QA system to monitor service quality, staff performance, and client outcomes; define key indicators and track progress using the Credible EHR; supervise Quality Coordinators on audits, satisfaction data, and improvement plans; lead Family Satisfaction Surveys and the monthly Quality Management Council; support Program Directors with data‑informed enhancements; conduct investigations into major quality concerns; assist with utilization reviews and record audits tied to CBHI / state compliance.
  • Health Clinic Licensing & Regulatory Compliance : ensure compliance with licensing and payer regulations (DPH, managed care entities, commercial insurers); develop / maintain clinic policies and procedures aligned with regulatory expectations; manage a compliance calendar and timely submissions; serve as liaison with regulatory bodies (Massachusetts DPH) to coordinate inspections and responses.

Requirements

Must‑Haves

  • Bachelor’s degree in Social Work, Public Health, Psychology, Human Services, Health Administration, or related field.
  • 5+ years of experience in behavioral health or human services, including 2+ years in a leadership, compliance, or QA role.
  • In‑depth knowledge of DPH licensing and behavioral health regulatory requirements.
  • Proven experience supervising staff and leading performance improvement efforts.
  • Skill in analyzing and using data (EHR and reporting tools) for decision‑making; proficiency with Microsoft Office and electronic health records (Credible).
  • Strong written and verbal communication skills; ability to collaborate across programs.

    • Nice‑to‑Haves

  • Master’s degree in Public Health, Social Work, or related field.
  • Familiarity with CBHI programs and documentation standards.
  • Bilingual or multilingual proficiency.
  • Experience working with culturally diverse populations and trauma‑informed service models.

    • Salary & Benefits

  • Health, dental, and vision insurance
  • 401(k) plan and paid time off
  • Employee discounts and access to CEU / professional development opportunities
  • Supportive, mission‑driven team environment

    • About CSR

    Children’s Services of Roxbury (CSR) is one of Massachusetts’ largest Black‑led nonprofits, providing holistic services to 6,000+ children and families each year. We foster a culture of trust, humility, and respect, where every team member is valued and supported. CSR is an equal‑opportunity employer committed to an inclusive environment. We encourage applicants of all backgrounds to apply.

    Seniority level

    Director

    Employment type

    Full‑time

    Job function

    Quality Assurance

    Industries

    Non‑profit Organizations

    #J-18808-Ljbffr

    [job_alerts.create_a_job]

    Director Of Quality Assurance • Boston, MA, United States

    [internal_linking.related_jobs]
    Senior Director, Clinical & Safety Quality Compliance

    Senior Director, Clinical & Safety Quality Compliance

    Takeda Pharmaceuticals • Boston, MA, United States
    [job_card.full_time]
    A leading pharmaceutical company in Boston is seeking an Associate Director for Clinical and Safety Quality Compliance.The role involves ensuring compliance with quality standards and regulations, ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Director, Clinical Quality Assurance

    Director, Clinical Quality Assurance

    Eisai • Andover, MA, United States
    [job_card.full_time]
    At Eisai, satisfying unmet medical needs and increasing the benefits healthcare provides to patients, their families, and caregivers is Eisai's human health care (hhc) mission.We're a growing pharm...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Vice President, Quality

    Vice President, Quality

    Korro Bio • Cambridge, MA, US
    [job_card.full_time]
    The Vice President of Quality is responsible for implementing, managing, and overseeing Korro Bio's Quality Management System (QMS) and leading all corporate quality strategies, ensuring compliance...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Director, Quality & Equity MassHealth

    Director, Quality & Equity MassHealth

    InsideHigherEd • North Quincy, Massachusetts, United States
    [job_card.full_time] +1
    The Director of Quality and Equity for MassHealth supports the Office of Clinical Affairs and MassHealth teams in the development and implementation of quality and equity programs including a broad...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Director, Regulatory Affairs and Quality Assurance

    Director, Regulatory Affairs and Quality Assurance

    WHOOP • Boston, MA, US
    [job_card.full_time]
    Director, Regulatory Affairs And Quality Assurance.WHOOP is an advanced health and fitness wearable on a mission to unlock human performance and healthspan. We empower our members to improve their h...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Senior Director of Clinical Quality Analytics

    Senior Director of Clinical Quality Analytics

    Boston Medical Center (BMC) • Boston, MA, United States
    [job_card.full_time]
    Senior Director of Clinical Quality Analytics.Senior Director of Clinical Quality Analytics.The Senior Director of Clinical Quality Analytics will have primary responsibility for all data and analy...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Director, Quality Operations, Commercial Manufacturing – Cell & Gene Therapy

    Director, Quality Operations, Commercial Manufacturing – Cell & Gene Therapy

    Vertex Pharmaceuticals • Boston, MA, United States
    [job_card.full_time]
    Director, Quality Operations, Commercial Manufacturing – Cell & Gene Therapy.Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.The Director, GMP Operati...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Manager, Quality Assurance

    Manager, Quality Assurance

    Boston Staffing • Boston, MA, US
    [job_card.full_time]
    This position will be remote, but with a preference for candidates in Colorado, Texas, North Carolina, and Tennessee.This is your chance to be part of an in-house Brands team of industry experts in...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Dir, Quality & Equity MassHealth

    Dir, Quality & Equity MassHealth

    UMass Chan Medical School • Quincy, MA, US
    [job_card.full_time]
    Director Of Quality And Equity For MassHealth.The Director of Quality and Equity for MassHealth supports the Office of Clinical Affairs and MassHealth teams in the development and implementation of...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Quality Director

    Quality Director

    JLL • Boston, Massachusetts, United States
    [job_card.full_time]
    This job is with JLL, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.JLL empowers you to ...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Vice President Quality Assurance

    Vice President Quality Assurance

    Cytel • Boston, MA, United States
    [job_card.full_time]
    Cytel is seeking a visionary Vice President, Quality Assurance (QA) to lead our global QA function.This executive role ensures the highest standards of compliance with Good Clinical Practice (GCP) ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Director, Quality & Equity MassHealth

    Director, Quality & Equity MassHealth

    UMass Med School • North Quincy, MA, United States
    [job_card.full_time] +1
    Director, Quality & Equity MassHealth.Non Union Position -W60- Non Unit Professional.The Director of Quality and Equity for MassHealth supports the Office of Clinical Affairs and MassHealth teams i...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Vice President of Quality

    Vice President of Quality

    Skills Alliance • Boston, MA, United States
    [job_card.full_time]
    Vice President of Quality – Class III Neurostim Implant for OSA.Stealth-stage medical device startup focused on implantable neuromodulation therapies. We’re partnered with a stealth-stage medtech st...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Director of Quality

    Director of Quality

    Green Life Science • Boston, MA, United States
    [job_card.full_time]
    We’re hiring a Director of Quality to lead QA / QC operations at our U.Contract Development & Manufacturing Organization (CDMO). This senior leader will ensure GMP compliance, oversee product release,...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Deputy Director of Construction QA

    Deputy Director of Construction QA

    MBTA • Boston, MA, United States
    [job_card.full_time]
    The Deputy Director of Construction Quality Assurance (QA) will work under the direction of the Director for Construction QA as well as in close coordination with the Deputy Director of Design QA t...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Senior Director, Audits, Inspections, & QMS

    Senior Director, Audits, Inspections, & QMS

    Alnylam • Cambridge, MA, United States
    [job_card.full_time]
    Reporting to the SVP, Head of Quality Assurance & Quality Control, this is an enterprise leadership role and is responsible for providing strategic and operational leadership in the planning and ex...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Quality and Regulatory Affairs Director (Cambridge)

    Quality and Regulatory Affairs Director (Cambridge)

    Aspire Life Sciences Search • Cambridge, MA, US
    [job_card.part_time]
    Our client is a fast-growing MedTech start-up based in Boston, developing next-generation ophthalmology devices.With clinical milestones progressing, FDA interactions underway, and an ambitious com...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    GMP Quality Assurance Manager, Manufacturing Engineering

    GMP Quality Assurance Manager, Manufacturing Engineering

    Aktis Oncology • Boston, MA, United States
    [job_card.full_time]
    A biotechnology firm based in Boston is seeking a Manager of Manufacturing Engineering Quality Assurance to oversee GMP facility utilities design, compliance with quality regulations, and manage th...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]