IT Help Desk Support

IT Help Desk Support

Join a nationally recognized healthcare network in delivering top-tier technology support to internal teams. This is an exciting opportunity for a skilled IT professional passionate about resolving technical issues, improving support systems, and collaborating across departments to keep operations running smoothly. You’ll be at the heart of user support—solving problems, guiding users, and keeping business systems efficient and dependable.

• This is a contract position.

This Role Offers :

Competitive hourly compensation with a consistent weekday schedule and no weekend or on-call work.

A collaborative environment with opportunities to support enterprise-level IT operations and projects.

Exposure to a wide array of technologies including Microsoft 365, Active Directory, and VoIP systems.

Career development within a nationally respected organization focused on employee growth and impact.

Focus :

Serve as the escalation point for complex technical issues beyond Level 1 support, ensuring timely resolutions.

Support and guide junior help desk analysts, providing mentorship and oversight.

Monitor service ticket queues and ensure that both response and resolution timeframes are met or exceeded.

Troubleshoot and maintain desktop hardware, applications, and end-user software installations.

Manage software rollouts, application upgrades, and user onboarding / offboarding support.

Collaborate with cross-functional IT teams to troubleshoot systemic issues and implement preventive measures.

Deliver expert-level support for service desk operations, managing complex escalations and fostering team knowledge transfer.

Document and maintain internal knowledgebase content to enable faster future resolutions.

Assist in special projects including technology upgrades, new system rollouts, and security initiatives.

Act as a liaison between business units and technical teams, ensuring accurate communication and expectations.

Skill Set :

Associate degree in Information Technology or related field, or equivalent experience preferred.

2+ years’ experience in IT support, desktop services, or help desk operations in a mid-to-large enterprise environment.

Hands-on experience with Windows 10, Microsoft 365, Active Directory, and remote support tools.

Familiarity with enterprise ticketing systems (e.g., ServiceNow, Remedy, or similar).

Knowledge of VoIP systems (RingCentral, NICE InContact) is a strong plus.

Certifications like CompTIA Network+, HDI, or ITIL Foundations are advantageous.

Exceptional diagnostic and troubleshooting skills.

Ability to manage multiple priorities and adapt in a fast-paced environment.

Clear, effective communication with technical and non-technical users alike.

Strong initiative and ability to work independently and collaboratively.

Professionalism and discretion in handling confidential and sensitive data.